About BSF:

Banque Saudi Fransi (BSF) is a leading financial institution built on a bold vision, to merge Saudi leadership with international standards, from day one, we have gone beyond conventional banking empowering ambition, enabling growth, and shaping lasting legacies.

Apply and Be part of a dynamic team that empowers progress for individuals, businesses, and society.

BSF Values:

We are BSF - Always putting the needs of our people, customers, shareholders and society ahead of our own personal agenda. We are a community that we defend and protect, always.
True to ourselves, always - We are honest with one another, even at the risk of temporary disharmony. It is never personal.
Us before me - We put ideas before ego and leverage the expertise of others.
Keep it simple - We strive to make everything we do as simple as possible. We set our people up for success and then get out of their way. We only need to be asked one. We own it.
Winning is fun - We seek to be number one in the hearts and minds of our people, customers and shareholders. We have limitless ambition and the drive to win.
Think big, act quick - We think long-term in our decisions, but we make them quickly and have a bias towards action

Location: Riyadh, Saudi Arabia

Your Role will focus on:

Oversee day-to-day ATM operations to ensure maximum uptime, service availability, and performance across the network
Manage ATM platform functionality including monitoring, incident management, and coordination with IT and vendors

Your Key Responsibilities:

Ensure efficient cash management processes (forecasting, replenishment, and reconciliation) to minimize downtime and optimize costs
Enhance ATM customer journey by improving transaction speed, interface usability, and service offerings
Monitor ATM performance KPIs (uptime, transaction success rate, cash-out incidents, usage levels) and implement improvement actions
Coordinate with third-party vendors for ATM maintenance, servicing, and service-level adherence
Support expansion and optimization of ATM network locations based on business needs and customer demand
Ensure all ATM transactions and operations comply with SAMA regulations and internal policies
Identify opportunities to introduce new ATM features and digital capabilities (e.g., withdrawal, QR services)
Handle incident resolution, customer complaints, and root cause analysis to prevent recurring issues
Prepare periodic reports and dashboards on ATM performance and business insights.

Qualifications & Experience:

Bachelor's degree in Business Administration, Finance, Information Systems, or related field
3-4 years of experience in banking operations, preferably in ATM / self-service channels / payments
Experience in managing vendor relationships and service level agreements (SLAs)
Familiarity with ATM systems, switching platforms, and cash management processes is preferred
Experience working within SAMA regulatory frameworks is an advantage

Knowledge & Skills:

Strong understanding of ATM operations, payment systems, and banking processes
Knowledge of SAMA regulations related to payments and self-service channels
Analytical skills with ability to interpret KPIs and operational data
Problem-solving skills with a focus on operational efficiency and customer experience
Stakeholder management and vendor coordination skills
Basic technical understanding of ATM systems and incident management processes

Are you ready to shape your future with confidence Apply today

Assistant Manager ATM Business