Job Summary

The Barista is responsible for delivering exceptional coffee and beverage experiences through the preparation and presentation of specialty coffees, teas, and other beverages in accordance with Rosewood brand standards and the expectations of an ultra-luxury environment. A strong operational presence is maintained throughout all service periods, ensuring consistency, attention to detail, efficiency, and personalized guest engagement. The Barista demonstrates expert product knowledge, craftsmanship, and passion for coffee while maintaining the highest standards of cleanliness, organization, and presentation. Accountability includes guest satisfaction, beverage quality, operational excellence, and maintaining an inviting and refined café or beverage experience.

Essential Duties and Responsibilities

Quality:

Maintain beverage operations in line with Rosewood, Forbes, and LQA standards.
Prepare and serve specialty coffee, tea, and other beverages according to established recipes and presentation standards.
Ensure consistency in beverage quality, taste, temperature, and presentation.
Demonstrate strong knowledge of coffee, teas, brewing methods, and specialty beverages.
Operate espresso machines, grinders, and brewing equipment safely and efficiently.
Provide warm, personalized, and attentive guest service.
Engage with guests, recommend suitable beverages, and accommodate special requests.
Ensure guest allergies and dietary requirements are clearly understood and followed.
Complete daily mise en place and ensure readiness for service.
Maintain cleanliness and organization of beverage stations, equipment, and work areas.
Ensure menus, beverage displays, and promotional materials are accurate and well presented.
Monitor the freshness and quality of coffee beans, milk, syrups, and other ingredients.
Proactively propose new beverage ideas, seasonal specials, and product enhancements to the Manager to support innovation, enhance the guest experience, and drive revenue opportunities.
Follow recipes and portion standards to ensure consistency and minimize waste.
Support VIP amenities, special events, seasonal promotions, and bespoke beverage requests.
Ensure beverage equipment is maintained in excellent condition and report maintenance needs promptly.
Support VIP amenities, special events, seasonal beverage promotions, and bespoke guest requests.
Ensure all beverage equipment is maintained in excellent working condition and report maintenance requirements promptly.

Financial:

Maintain awareness of daily beverage sales, average check, and outlet performance.
Support achievement of beverage revenue and profitability targets.
Promote specialty beverages, premium coffee selections, pastries, and retail products through confident upselling.
Ensure accuracy of order taking, billing, and posting within operational systems.
Minimize beverage and ingredient wastage through proper preparation, storage, and portion control.
Maintain awareness of coffee, milk, and beverage cost performance.
Participate in inventory counts and stock replenishment as required.
Ensure proper stock rotation using FIFO principles.
Report shortages, equipment issues, and product discrepancies promptly.

Support implementation of seasonal promotions and beverage initiatives.

Leading:

Maintain professional grooming, appearance, and behavior at all times.
Participate actively in daily briefings and beverage training sessions.
Support onboarding and training of new baristas and beverage associates.
Share coffee knowledge, brewing techniques, and best practices with colleagues.
Maintain effective communication with service associates, supervisors, culinary, stewarding, and other departments.
Demonstrate teamwork by supporting colleagues during busy service periods.
Maintain a positive, respectful, and professional working environment.
Lead by example through professionalism, product knowledge, craftsmanship, and guest engagement.
Maintain consistency in beverage preparation standards and operational discipline throughout each shift.
Continuously develop coffee knowledge through tastings, product education, and industry best practices.

Standard Responsibilities

Comply and adhere to all Rosewood company policies and hotel procedures.
Take on additional tasks within the scope of the role as required by business needs.
Act as a brand ambassador at all times and maintain brand integrity.
Reflect the company's culture, vision, mission, and core values in daily actions and decisions.
Maintain awareness and application of Rosewood, Forbes, and LQA standards.
Support the adoption of systems, technology, and tools that improve operational efficiency.
Maintain effective communication within the outlet and across departments.
Identify training and development needs through daily interaction and observation.
Lead by example in appearance, behavior, and professional conduct.
Maintain a strong operational presence throughout all service periods.
Ensure compliance with hygiene, HACCP, and safety standards.
Follow all emergency procedures and operational protocols.
Protect the reputation of the hotel through professional and responsible conduct.

Confidentiality

Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests, associates, and hotel operations. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company unless otherwise authorized.

Maintain confidentiality of all company, guest, and associate information.

Protect sensitive operational and financial information.

Ensure discretion in all matters related to guests and associates

Health & Safety

Follow safe working practices across all areas of the outlet.
Ensure compliance with Health and Safety regulations and hotel procedures.
Report hazards, defects, and safety concerns immediately.
Ensure incidents and accidents are reported in line with procedures.
Maintain compliance with HACCP and food safety standards.
Promote a safe environment for guests and associates

Other

The above description is not exhaustive and may be adjusted based on operational needs.

Maintain flexibility in working hours and operational support.
Respond to business needs with adaptability and ownership.
Support additional responsibilities and projects as required.