Description

AWS have an exciting Data Center Technician/Engineer opportunity in Dubai available for a UAE national with family book. AWS are committed to contributing towards the UAE's goal of employing 75,000 Emiratis in the private sector and Ministerial Resolution No.279.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases.

You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

Key job responsibilities

Execution & Troubleshooting

Perform a variety of DCO procedures including break-and-fix repairs, host-level decommissions (HLD), server rack decommissions (SRD), media removal, media destruction, and first responder duties
Troubleshoot hardware issues using SOPs and available documentation; escalate when actions deviate from established procedures.

Scope & Decision-Making

Operate across one or more process paths within the DCO team, applying knowledge to determine the correct task or procedure — including slight deviations — to achieve desired outcomes
Work is reviewed daily by supervision.

Communication & Collaboration

Communicate clearly via tickets, SIMs, task tracking entries, and write-ups
Participate effectively in team meetings and present work to leaders

Impact & Process Improvement

Deliver work that impacts team metrics including ticket resolution, decom throughput, and safety compliance
Take action to improve operational excellence within DCO workflows

Safety & Compliance

Adhere to all DC safety protocols during red zone (RZ) and floor operations
Support safety inspections and maintain site compliance standards

Basic Qualifications

UAE National Only with a valid family book
Experience with computer hardware troubleshooting and repair
Experience in computer networking
High school or equivalent diploma

Preferred Qualifications

Experience in a data center or other critical environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Data Services Emirates LLC - Dubai Branch

Job ID: A10418488

Data Center Engineer/Technician, AWS (UAE National Only), Data Center Operations (DCO), AWS