Knowledge Management Ability to update and maintain internal support documentation, Detailed Documentation Improved capability to document support interactions and resolutions, Technical Training Experience in assisting with training for new support specialists, Language Fluency in both Arabic and English is mandatory, Customer Communication Enhanced ability to keep customers informed on issue resolution, Intermediate Troubleshooting Enhanced skills for addressing more complex technical problems, Collaboration Skills to work effectively with other teams and departments, Root Cause Analysis Basic skills in identifying the underlying causes of recurring issues, Application support experience with enterprise SAAS products solutions, Product Installation Ability to guide customers through product installation and setup

Compliance, Crd, Order Management, Problem-solving, Portfolio Management

.NET application support, Log Analysis, Oracle Basics, Incident And Problem Management, Windows Server Administration, AppDynamic or equivalent APM monitoring, DevOps pipeline awareness, SQL Server troubleshooting, IIS configuration and troubleshooting, Identity Server troubleshooting, Network fundamentals, Secure remote access tooling

Servicenow, BMC Remedy, DB2, PostgreSQL, Agile, Itil Processes, Oracle, Application Security, Enterprise Applications, Jira Service Management, Relational Databases, access management, IT service management platforms, application performance monitoring tools, monitoring platforms