Key Responsibilities

Your mission is to deliver skilled on-site service that keeps our customers equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.

Perform installation, commissioning, start-up, and operational validation of electric tools and related equipment at customer sites.
Execute and deliver the assigned service strategy and maintenance plans effectively to ensure optimal equipment performance and customer satisfaction.
Execute and manage Annual Service Agreements (ASAs/AMCs), ensuring compliance with contractual commitments and service standards.
Handle customer complaints, including warranty, goodwill, and chargeable service cases, ensuring accurate documentation and timely closure through the QCM database.
Provide technical support and troubleshooting across the assigned territory while managing day-to-day service operations efficiently.
Ensure adherence to established response time targets and service level agreements (SLAs).
Conduct customer training programs to enhance product utilization, improve operational efficiency, and maximize equipment uptime.
Collaborate closely with the Service Sales team to ensure successful execution of service contracts, preventive maintenance schedules, and customer support initiatives.
Mentor, guide, and support Service Engineers and technicians to ensure effective service delivery and continuous skill development.
Manage key accounts and contracted customers, maintaining strong customer relationships and ensuring high levels of customer satisfaction.
Conduct customer presentations and technical demonstrations to promote best practices, improve equipment lifecycle performance, and minimize operational downtime.
Coordinate with Project and Sales teams to ensure the successful installation, commissioning, and handover of machines assigned to the service function.
Analyze technical issues and equipment failures, providing expert guidance and corrective actions to service teams and customers.
Ensure compliance with all Safety, Health, and Environmental (SHE) standards and regulations at customer sites and workshops.
Identify operational risks and recurring issues, perform root cause analysis (RCA), and implement corrective and preventive actions.
Support the Aftermarket Sales team by identifying and generating leads for Annual Maintenance Contracts (AMCs), service agreements, spare parts, and other aftermarket solutions.
Demonstrate and maintain strong technical expertise in handheld tools, fixture spindles, pneumatic systems, software products, QAT tools, and associated accessories.
Provide regular service activity reports and updates to the Service Team Lead/Supervisor, including customer issues, project status, key risks, and resolution plans.

Experience & Qualifications

Minimum 2–3 years of experience in service, maintenance, troubleshooting, or technical support within the automotive, manufacturing, industrial equipment, or related industries.
Hands-on experience in the servicing, maintenance, and repair of industrial tools and equipment will be considered an advantage.
Proven ability to install, commission, diagnose, and repair equipment at customer sites, ensuring minimal downtime and high service quality.
Sound knowledge of PLC systems, automation technologies, and industrial control systems, with the ability to troubleshoot and support automated equipment.
Experience working with DC fastening tools, electric tools, or torque-controlled assembly systems is highly desirable.
Strong technical problem-solving and root cause analysis skills, with the ability to work independently in field service environments.
Ability to read and interpret technical drawings, electrical schematics, and service manuals.
Excellent customer service, communication, and interpersonal skills with a proactive approach to issue resolution.

Your location

You will be part of our customer center in Cairo, Egypt (EG). You join a field service team that works close to our customers, where most of your time is spent traveling within your assigned area to support them on-site.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on longterm development and support you as you explore new ways to improve how we keep our customers equipment running. Innovation guides how we think and act – we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you

Application process

About

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Elvina Dunn

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.