Job Title: Operations Team Leader - Waste Management & Recycling

Job Summary

The Operations Team Leader is responsible for supervising day-to-day operational activities, leading field and office teams, and ensuring high standards of data accuracy, quality, and execution across assigned projects. The role supports the Operations Manager by driving team performance, meeting operational KPIs, and ensuring smooth execution of traceability, recycling, and social impact initiatives.

Key Responsibilities

Operational & Data Excellence
Ensure high accuracy and consistency across compliance, portals, dashboards, traceability system, and operational reports
Monitor daily operational performance and ensure all data entries are complete, accurate, and timely

Conduct regular on-ground audits, inspections, and quality checks to maintain operational excellence

Identify data discrepancies or operational gaps and escalate issues with corrective action plans

Ensure compliance with defined SLAs, SOPs, and quality standards across assigned operations

Leadership & Team Management
Supervise and lead operational staff and field teams, ensuring clear task allocation and accountability
Conduct regular 1:1 meetings, daily follow-ups, monthly operations meetings, and quality huddles to align team performance

Support team development through coaching, on-the-job guidance, and performance feedback

Foster a culture of discipline, ownership, and teamwork across all operational activities

Ensure team adherence to company policies, operational guidelines, and ethical standards

KPI Delivery & Performance Tracking
Execute daily operations in line with assigned KPIs and targets (quantities, quality, timeliness, and compliance)
Track team performance against KPIs and report results to the Operations Manager

Support implementation of performance improvement plans to address gaps and underperformance

Ensure timely execution of operational tasks that directly impact client satisfaction and project success

Innovation & Continuous Improvement
Proactively propose innovative and practical ideas to improve workflows, field operations, social initiatives, and team productivity
Support implementation of new tools, processes, and operational enhancements

Identify operational bottlenecks and recommend solutions to improve efficiency and scalability
Engagement & Social Responsibility
Support and execute social enhancement programs and activities, ensuring proper delivery and documentation
Ensure social tasks and initiatives achieve measurable outcomes aligned with project objectives

Promote collaboration, accountability, and positive engagement across the team and stakeholders

Act as a role model in reinforcing organizational values and social impact goals

6. Professional Development & Personal Effectiveness
Continuously improve English proficiency, communication, and analytical skills to above-intermediate level

Demonstrate strong time management, stress management, and adaptability, particularly when handling ad-hoc operational tasks

Maintain a solution-oriented mindset and the ability to work effectively under pressure

Requirements

Qualifications & Skills

Bachelor's degree or equivalent practical experience

2-4 years of experience in operations, field supervision, or team leadership, preferably in waste management, recycling, logistics, or sustainability projects

Strong data handling skills with experience using dashboards, portals, and reporting tools

Proven ability to lead teams and deliver operational KPIs

Good communication, problem-solving, and coordination skills

Ability to work in dynamic, field-intensive environments