Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Job Description

To constantly monitor guest service level, ensuring a maximum guest satisfaction.
Establish good public relations with all guests
Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up
Receives, records, and distributes various reports via the Opera system
always transmits guest requests and preferences accurately to the team
Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in

Qualifications

Luxury five star experience necessary
Prior formalized training as a butler is highly regarded
Strong leadership qualities, interpersonal, and communication skills
Strong attention to detail, Highly responsible, organized & reliable
Strong interpersonal and problem solving abilities
High level of integrity, enthusiasm, dedication and support for continuous improvement.
Must be a self-starter, coach & mentor who can inspire the team to perform their best.
Flexible management style to meet challenge of a changing work environment.

Additional Information

Your Team And Working Environment

Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand's unique sense of joie de vivre with the very best of the local.

Head of Butler