Description

We are Amazon; we pioneer.

Since opening our virtual doors 1995, we've been pushing the boundaries of possible further and further.

Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren't content with standing still.

Amazon's overall mission is simple: to be the place where customers can find, discover and buy anything online. Whatever customers want, Amazon will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

The Role

The Continuous Improvements Manager supports, coordinates and facilitates implementation of new and improved structures, processes and activities. Working closely with AMET teams and all levels of management within the Fulfillment Center (FC), you report directly to the Regional Continuous Improvement Manager.

For this role you will need to be adaptable, challenge motivated and thrive on implementing high standard productivity and simplicity using Kaizen/PDCA methods with experience in Operations and Continuous Improvement. The ideal candidate loves to work on processes directly on the FC shop floor as well improving them systematically. Curiosity and the confidence to take calculated risks quickly, strong analytical skills and a data-driven outlook with great communication skills are core characteristics for Continuous Improvements Managers.

In your role as a Site representative of the AMET FC ACES team, you will drive improvements and the implementation of standards in our growing network at your site. Furthermore you will be an essential part of a team that is supporting launches and implements new processes together with operations. The Manager will be in frequent interaction with colleagues from our AMET network and take a leadership role in the deployment of projects.

This position requires deep customer focus, strong self-motivation and exceptional project management skills.

Key job responsibilities

Manage the Fulfilment Centre improvement plan to focus on best customer experience at the lowest cost

Develop a culture of continuous improvement and lean thinking

Serve as ACES network representative, validates alignment between site practices and network standards

Contribute to and facilitate Kaizen activities

Help drive the implementation of Lean Standard Work

Train and support all levels in Kaizen activities

Disseminate Lean Standard Work principles across teams

Support and manage the Fulfilment Centre implementation Agenda

Coordinate and prioritise LSC process improvement activities and resources

Monitors, audits and drives adherence on operational standards - benchmark evaluation, standard work auditing, variation reduction and LSC project validation

Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers

Standardize processes to Amazon and ECCF benchmark standards

Liaise between FC and AMET/ROW to drive leverage of cross-CF process excellence

Maintain strong relationships with AMET/ROW Process Owners and FC Process Engineer

A day in the life

Your day begins with an early morning Gemba walk, observing processes and engaging with associates to understand floor challenges. You'll review previous day's performance metrics, lead daily operations meetings, and drive immediate solutions for any variations. Throughout the day, you'll conduct standard work audits, coach teams on lean methodologies, and validate ACES network initiatives implementation. You might facilitate a Kaizen event, analyze performance data, or coordinate with regional teams on network-wide projects. Your role combines strategic thinking with hands-on execution, ensuring both daily operational excellence and long-term process improvements.

Your day might conclude with updating project tracking tools, preparing for tomorrow's priorities, and ensuring all critical issues have been addressed or escalated appropriately.

What makes this role exciting is the perfect blend of strategic thinking and hands-on execution. One day you might be solving immediate operational challenges, and the next you could be helping implement network-wide improvements that will shape the future of our operations.

About The Team

You will report to the AMET Regional Continuous Improvement Manager, with a dotted line reporting to the FC Site Leader. This dual reporting structure ensures strong site-level engagement while maintaining alignment with network-wide best practices.

As a Process Engineer Within The FC ACES (Amazon Customer Excellence System) Team, You'll Be Part Of a Comprehensive Ecosystem That Drives Operational Excellence

You'll work closely with Central Process Engineering to implement network-wide standardization initiatives and optimize processing capacity
Collaborate with our Low Cost Automation team to deploy innovative automation solutions
Partner with our Program Management and Business Intelligence team, who develop custom web tools and data solutions specific to regional needs
Coordinate with the ACES Core team of Subject Matter Experts (SMEs) who interface with Global Tech teams on strategic projects

Role

Your role is pivotal in bringing these initiatives to life on the operations floor. As the dedicated Process Engineer for your FC, you will:

Drive the successful implementation of cross-functional projects
Ensure seamless deployment while identifying and addressing site-specific challenges
Maintain site compliance with network standards and process flows
Lead continuous improvement initiatives to enhance operational efficiency

Basic Qualifications

Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
Experience with process improvement, Kaizan, and Six Sigma, or experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits)
Minimum 18 months of direct Amazon FC operations experience (Inbound, Outbound, ICQA)
Proficiency in analyzing Amazon FC metrics and KPIs
Strong ability interpreting & communicating analytics and presenting to senior leadership
Excellent communication skills (written and verbal)

Preferred Qualifications

Knowledge of Lean Six Sigma concepts and best practices
Lean Six Sigma Green Belt or Black Belt certification
Knowledge of Lean Manufacturing & Continuous Improvement principles & techniques
Advanced data analysis skills and an expert in using supporting tools e.g. Minitab, JMP, MS Access
Knowledge and ability to use standard development tools e.g. AutoCAD, MS Visio

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Fulfillment MENA L.L.C - P25

Job ID: A3154085

Site Process Engineer, Fulfillment Center