Department: Global Business Services (GBS) – EMEA IT PMO as a Service

Reports To: PMO Director / Senior Project Manager

Position Overview

To support the planning, execution, and delivery of multi-disciplinary IT projects (Software, Security, BI, etc.) across the EMEA region. The Project Manager will be an agent of change, promoting collaboration and agile methodologies, ensuring projects are delivered on time, within scope and budget, and adhere to the new centralized PMO's standardized processes and governance.

Key Responsibilities

· Project Planning & Execution: Develop, define, and organize project activities with concrete timelines to create robust project plans. Manage all project variables including scope, schedule, cost, quality, resources, communications, risk, procurement, and stakeholders.

· Risk & Issue Management: Proactively identify, assess, prioritize, and mitigate project risks. Escalate issues appropriately and ensure timely resolution (target: <3 days).

· Stakeholder Management: Create positive relationships with stakeholders across all business levels (local and regional) by managing expectations and agreed objectives. Ensure transparent and effective communication.

· Quality Assurance & Reporting: Ensure deliverables meet defined quality standards. Provide accurate and timely weekly status reports and maintain 100% reporting accuracy.

· Agile & Scrum Support: Support software development projects utilizing Scrum methodology. Facilitate collaboration and remove obstacles to keep teams on track.

· Governance & Compliance: Adhere to and promote the standardized PMO methodologies, tools (e.g., MS Project, Jira, PWA), and reporting frameworks established by the global PMO.

· Performance Tracking: Monitor project performance against KPIs, including Schedule Performance Index (SPI ≥90%) and Budget Adherence (≥95%).

Required Qualifications

Education and specific Training

· CAPM, PMP, or Prince2 Foundation.

· Lean Six Sigma Yellow Belt (LSS-YB).

Work Experience

· Minimum of 3 years in Project Management.

· At least 1 year of experience managing IT projects.

Technical Knowledge:

· Understanding project management knowledge areas (integration, scope, schedule, cost, quality, resources, communication, risk, procurement, stakeholder management).

· Familiarity with Agile/Scrum practices.

· Proficiency with PMO tools (e.g., Microsoft Office, MS Project, Jira, Confluence, Power BI).

Soft Skills & Other Requirements

English level B1/B2 minimum

Competencies and specific skills:

· Excellent problem-solving and critical thinking abilities.

· Strong attention to detail and commitment to accuracy.

· Exceptional verbal and written communication skills.

· Ability to influence and communicate effectively at all organizational levels.

· Curiosity and eagerness to learn new tools and technologies.

Performance Metrics

· Schedule Performance Index (SPI): ≥ 90%

· Budget Adherence: ≥ 95%

· Stakeholder Satisfaction: > 4.0 / 5

· Issue Resolution Time: < 3 Days

· Weekly Status Reporting Accuracy: 100%

Senior IT Project Manager

IT Project manager