Company Description

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What's in it for you:

Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

As the Duty Manager at Villa Haven, you will be responsible for overseeing the daily operations of the Front Office and ensuring exceptional guest experiences. Your key responsibilities will include:

Managing the Front Office team, including scheduling, training, and performance evaluation
Overseeing guest check-in and check-out processes, ensuring smooth and efficient operations
Handling guest enquiries, complaints, and special requests promptly and professionally
Monitoring and maintaining high standards of cleanliness and presentation throughout the resort
Coordinating with other departments (e.g., Housekeeping, Maintenance, F&B) to ensure seamless guest service
Managing room inventory and maximising occupancy rates
Implementing and enforcing health and safety protocols
Handling cash, credit card transactions, and daily financial reconciliations
Preparing daily reports on occupancy, revenue, and guest feedback
Conducting regular property walks to identify and address any maintenance or security issues
Managing crisis situations and emergency procedures when required
Ensuring compliance with all relevant laws, regulations, and company policies
Identifying opportunities for service improvements and implementing new initiatives
Representing the resort in a professional manner at all times, embodying our brand values and ethos

This role requires a high level of flexibility, as you will be working on a shift basis, including evenings, weekends, and public holidays.

Qualifications

Proven experience of at least 3-5 years in a supervisory or managerial role within the hospitality industry, preferably in a luxury resort or hotel.
Strong leadership and decision-making skills with the ability to handle multiple tasks under pressure and motivate a team.
Excellent communication, interpersonal, and problem-solving abilities, with a focus on delivering exceptional guest experiences.
Proficient knowledge of property management systems (PMS) and guest service software, with experience in Opera PMS preferred.
Ability to work flexible hours, including evenings, weekends, and holidays, and adapt to changing business needs.
Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred; relevant experience may be considered in lieu of formal education.
Fluency in English and Russian; additional languages are a plus, particularly Arabic.
Strong financial acumen with experience in budget management, forecasting, and revenue optimisation.
Demonstrated ability to maintain high standards of cleanliness and presentation in a luxury hospitality environment.
Excellent organisational skills with the ability to prioritise tasks and delegate effectively.
Proven track record of implementing and improving standard operating procedures to enhance guest satisfaction and operational efficiency.
Thorough understanding of health and safety regulations and emergency procedures in the hospitality industry.
Proficiency in Microsoft Office suite and experience with hotel-specific software applications.
Strong conflict resolution skills with the ability to handle guest complaints and difficult situations diplomatically.
Certification in hospitality management or related field (e.g., HOSPA, HCIMA) is desirable.

Additional Information

Your team and working environment:

Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding

Duty Manager (Female - Russian Speaker)