As a Car Care Operations Manager, you will lead and be responsible for overseeing the day-to-day operations across multiple locations in the UAE. This includes optimizing manpower utilization, ensuring high service quality, maximizing productivity, and enhancing customer satisfaction while maintaining cost-effective operations.

Roles and Responsibilities

Operations Management:

Drive operational excellence across all locations aligned with the company's strategic goals.
Supervise and coordinate activities across all car care centers.
Implement standardized operational procedures and ensure compliance.
Monitor service delivery standards, workflow, and turnaround time.

Manpower Planning & Utilization:

Optimize staffing levels across all locations to meet demand.
Monitor and manage technician productivity and shift scheduling.
Develop cross-training programs to improve team flexibility.

Performance & Productivity:

Establish KPIs and review technician and team performance.
Track and improve technician efficiency and job completion times.
Identify bottlenecks and implement continuous improvement practices.
Ensure workshops meet daily, weekly, and monthly service targets.
Implement performance-based incentive systems.

Budget & Cost Control:

Manage operational budgets and control overhead costs.
Ensure optimal use of tools and consumables.
Identify areas for cost optimization without compromising quality.

Customer Experience & Quality Control:

Ensure consistent, high-quality customer service experience across locations.
Monitor and resolve escalated customer issues and complaints.
Champion a first time-right repair culture.

Compliance & Safety:

Enforce compliance with UAE labor laws, health & safety standards.
Conduct periodic audits and risk assessments.

Reporting:

Maintain operational dashboards, manpower analytics, and performance summaries.
Present monthly reports to senior management with insights and recommendations.

Qualifications/Requirements

Bachelor's degree in business administration, Management, or a related field. An MBA is a plus.
Proven track record of leadership in the car care sector, with a deep understanding of the automotive industry.
Strong knowledge of market trends, emerging technologies, and best practices in automotive services.
Demonstrated success in developing and implementing business strategies.
Excellent communication, negotiation, and relationship-building skills to engage stakeholders at all levels.
Familiarity with digital technologies, and data-driven decision-making in the context of mobility solutions.
Experience in managing financial performance and budgetary responsibilities.
Ability to work in a fast-paced and dynamic environment, driving innovation and change.
Visionary mindset with a passion for sustainable and future-oriented transportation.

Please note only shortlisted candidates will be contacted! Thanks for your interest in joining us!