As a Waiter/ Waitress at Rosa's Thai Restaurant, you will be the face of our establishment, providing exceptional customer service and ensuring a smooth and enjoyable dining experience for our guests. Your friendly demeanor, efficiency in taking orders and handling payments, and ability to work collaboratively with the FOH team will contribute to creating a welcoming ambiance and leaving a lasting impression on our valued customers.

Responsibilities

Greet guests warmly and escort them to their tables, ensuring a welcoming atmosphere.
Assist in arranging seating for larger groups and accommodating special requests.
Present the menu to guests, providing detailed explanations of dishes and recommendations based on their preferences.
Take food and beverage orders accurately, noting any dietary restrictions or special requests.
Serve food and beverages promptly and professionally, adhering to the restaurant's service standards.
Maintain the cleanliness and organization of tables and dining areas throughout the service.
Present the check to guests and handle bill payments efficiently and accurately.
Respond to guest queries regarding the menu, ingredients, and preparation methods.
Communicate effectively with the kitchen and bar staff to ensure efficient order preparation and timely service.
Actively engage in upselling to guests by promoting special menu items, seasonal dishes, and beverage options.
Gaining a thorough understanding of our restaurant's menu, including food and beverage offerings.
Strive to provide efficient and timely service, ensuring that guests orders are delivered promptly.
Implement the restaurant's sequence of service to ensure a smooth and consistent dining experience.
Proactively promote menu items, promotions, and special offerings to enhance the guest experience.

Requirements

Customer Service Skills: Excellent interpersonal skills with a friendly and approachable demeanor.
Communication Skills: Strong verbal communication skills to interact with guests and team members effectively.
Menu Knowledge/Familiarity: Previous experience in the restaurant industry or familiarity with Thai cuisine is beneficial.rings.
Multitasking: Ability to handle multiple tasks and prioritize responsibilities during busy service periods.
Problem-Solving: Quick thinking and ability to address guest concerns or issues with professionalism.
Appearance: Presentable and professional appearance in adherence to the restaurant's dress code.
Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.
Food Safety Knowledge: Awareness of food safety and hygiene practices during service.
Previous Experience (preferred): Prior experience as a waiter or in a customer service role is desirable.

Waiter/Waitress