Role Overview

As an Adobe Journey Optimizer QA Lead, you will spearhead quality assurance initiatives for multi-channel marketing campaigns. Your responsibilities will include designing and executing test strategies, validating campaign workflows, ensuring data integrity, and leading a QA team to deliver high-quality customer journeys across platforms such as email, SMS, push notifications, and web.

Key Responsibilities

Test Strategy & Execution: Develop and implement comprehensive test plans for Adobe Journey Optimizer campaigns, workflows, and data interactions.
Campaign Validation: Ensure the accuracy of segmentation, personalization, and automation within AJO campaigns.
API & Data Testing: Conduct testing of REST APIs, validate data flows, and verify campaign triggers using tools like Postman and SOAP UI.
Automation: Utilize automation testing tools such as Selenium, and scripting languages like Java or Python, to enhance testing efficiency.
Defect Management: Identify, document, and track defects, collaborating with development teams to ensure timely resolution.
Team Leadership: Mentor and guide junior QA team members, fostering a culture of continuous improvement.
Stakeholder Communication: Provide clear and concise updates to stakeholders, including walkthroughs of QA activities and test results.
Compliance & Best Practices: Ensure all QA processes adhere to industry best practices and comply with relevant data privacy regulations

Required Qualifications

Experience: 7+ years in QA roles, with at least 2 years focused on Adobe Journey Optimizer or similar platforms.
Technical Proficiency:
Strong knowledge of Adobe Journey Optimizer, including campaign setup and workflow management.
Proficiency in testing tools like Postman, SOAP UI, and automation frameworks such as Selenium.
Experience with scripting languages like Java or Python for test automation.
Familiarity with databases and ability to write complex SQL queries for data validation.
Soft Skills:
Excellent analytical and problem-solving abilities.
Strong communication skills, both verbal and written.
Ability to work collaboratively in a team environment and lead QA initiatives