Position

As a Store Manager you will be a FENDI Ambassador, promoting the brand DNA in the market while exceeding sales targets and KPIs.

Through a constant coaching and motivation of your team, you will strengthen the relationship with the clients by promoting FENDI history, craftmanship, quality of materials and creativity, always ensuring that all the standards in terms of performance, processes and procedures are compliant with our vision of excellence and luxury.

Job Responsibilities

Main Responsibilities:

Monitor and achieve store performance with relevant KPIs
Assist in the selling process
Analyse the business, propose and implement action plans to improve results, generate sales for each product category
Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
Be aware of local trading environment and its impact on our sales, including competitors trading activities
Manage and supervise the team in the correct execution of all company operating and stock procedures
Manage customer service quality, to meet client's expectations by offering excellent customer service standards
Develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store events
Act as brand ambassador to strengthen/build relationships with VIP clients
Improve Mystery Shopper Results with action plans
Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
Work with HR Dept. in recruiting the most qualified applicants to meet the store needs
Identify individual and team training needs to develop Talents and communicate these needs to HR Department
Review and submit sales and operational reports to management in adherence to company's KPIs and policies
Ensure that FENDI's standards are applied and maintained all times across the customer service, internal control, VM and back-office activities (stocks, administration, etc.)

Profile

Profile:

7-10 years experience in Fashion/Luxury Sales
5-7 years experience in a top-location management of a retail luxury business –
Bachelor's or master's Degree
Strong selling and communication skills are necessary
Excellent relationships skills, self-reliant, friendly and patient
Leadership, confidence, organization, professionalism
Strong customer orientation skills
Goal oriented approach, multitasking
Computer skills and Retail management system knowledge
Strong knowledge and/or interest for fashion/luxury industry
Fluent English. Additional languages are a plus.