Additional Information

Job Number 26009946

Job Category Sales & Marketing

Location Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP

Schedule Full Time

Located Remotely N

Position Type Management

Job Summary

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE

5–7 years of hotel sales experience, including at least 3 years in the leisure segment.
Possess strong experience managing wholesale, OTA, and travel trade partners.
Have experience in a luxury or 5star hotel environment; Marriott experience is a plus.
Demonstrate strong knowledge of UAE/GCC leisure market trends and competitive landscape.
Show proven ability to meet and exceed revenue and production targets.
Be proficient in Opera, Salesforce, and other hospitality sales tools.
Display excellent negotiation, communication, and presentation skills.
Present a polished, professional demeanor with strong relationshipbuilding capability.
Be selfmotivated, commercially minded, organized, and able to perform under pressure.
Conduct sales calls, client meetings, sales trips, and represent the hotel at trade shows.
Strengthen hotel visibility and relationships through familiarization trips and client engagement.
Collaborate with Revenue Management on pricing, forecasting, and distribution strategies.
Work with Marketing on leisure campaigns, seasonal offers, and marketspecific promotions.
Coordinate with Reservations and Operations to ensure smooth handling of leisure FIT and group bookings.
Maintain accurate account information and production data in Salesforce, Opera, and other sales systems.
Prepare weekly reports, monthly forecasts, and market intelligence updates for leadership.
Knowledge of German/ Russian at a professional working level is an advantage.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
Partners with group/catering counterpart to effectively manage the business opportunity.
Responds to incoming group/catering opportunities for the property that are outside parameters of the .
Handles all opportunities if property does not participate in an EBC.
Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals.
Focuses efforts on group/catering accounts with significant potential sales revenue.
Develops effective group/catering sales plans and actions.
Designs, develops and sells creative catered events.
Maximizes revenue by upselling packages and creative food and beverage.
Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for each property based on market conditions and individual property needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service

Handles complex business with significant revenue potential as well as significant customer expectations.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Provides excellent customer service in order to grow share of the account.
Executes brand's Customer Service Standards and property's Brand Standards.
Executes and supports the business Customer Service Standards and property's Brand Standards.
Participates in and practices daily service basics of the brand.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
Manages and develops relationships with key internal and external stakeholders.
Uses sales resources and administrative/support staff.

Additional Responsibilities

Utilizes intranet for resources and information.
Conducts site inspections.
Creates contracts as required.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Senior Sales Manager - Leisure