Summary

The Outlet Manager is responsible for leading the day-to-day operations of NOÉPE, a vibrant dining destination offering innovative beverages and a distinctive culinary experience inspired by Nikkei and New England cuisines. This role ensures exceptional guest experiences through personalized service, operational excellence, and adherence to the highest luxury hospitality standards. The Outlet Manager will lead, develop, and inspire the restaurant team while driving revenue growth, maximizing profitability, maintaining quality standards, and fostering a dynamic dining atmosphere that reflects the unique identity and positioning of NOÉPE.

Main Duties:

Manage all restaurant operations to ensure efficient and profitable performance
Deliver exceptional guest service and maintain high customer satisfaction
Lead, motivate and develop restaurant management and service teams
Develop staffing plans, schedules and workforce requirements
Monitor sales performance, budgets, beverage cost, labor/operation cost and profitability,
Ensure compliance with company policies, food safety, hygiene
Review operational performance and implement continuous improvements
Monitor inventory, purchasing and cost control measures.
Oversee cash management, revenue reconciliation and financial reporting
Handle guest complaints and ensure effective service recovery
Coordinate with other departments
Support marketing initiatives, promotions, and business development activities
Conduct regular staff training and performance evaluations
Ensure proper maintenance of restaurant facilities and equipment
Perform other duties assigned by Management.

Qualifications

Diploma in Hospitality Management
Minimum 6-8 years of restaurant experience
Minimum 2 years in a management role
Pre-Opening Experience is a plus
Strong knowledge of restaurant financial management and cost control
Excellent leadership, coaching, and team development skills
Strong customer service and problem-solving abilities
Knowledge of food safety, hygiene, and operational compliance
Excellent communication, planning, and organizational skills.

Outlet Manager - Asian Fusion Cuisine