Role: Universal Banker

Location: Dubai Mall Branch, Dubai

Role Purpose:

This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
This role is a combination between Helpdesk & CRO under Branch development concept.
This position is for UAE Nationals only

Key accountabilities of the role:

Provide prompt and efficient service to all walk-in customers
Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance:

Services:

Debit Card Inquires
Accounts General Inquiries
Sending SMS to customers
Police Letter - Returned Cheques
Dispute Services
Standing order Setup/Cancellation/Amendment
Funds Transfer/ Telex Transfer
Installment Postponement
Certificate Issuance
E-Statement Issuance
Returned Cheque Services (Receive, Deliver, and send to CCU)
Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / technical knowledge required for this role:

This position is for UAE Nationals only.