Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as:

. Perform tasks as per instructions from the immediate supervisor and as per duty schedule
. Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
. Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
. Ensure proper appearance and grooming while on duty
. Answer the Room Service telephones, if and when required
. Make himself / herself familiar with all relevant issues concerning the Room Service
. Report cleanliness and maintenance issues to the immediate supervisor
. Attend regular training session in line with the departmental SOP's i.e. guest care, product knowledge, grooming standards, telephone manners etc
. Flexible to work in other areas when required by the immediate supervisor
. Familiar with the company's internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time

Skills

Education, Qualifications & Experiences

You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork