Description

Amazon Now operations is looking for an experienced Operations manager with 5+ years of a strong record of achieving results in Under the roof Fulfillment Operations (UTR). The UTR Operations manage role will be leading UTR across Egypt including Daily/weekly/monthly safety, Quality, Customer experience and productivity metrics, Operations review and openings of new dark stores and management for UTR area managers team to scale-up the business. We are looking to hire a manager to join the team that redefines fast delivery, helps us build and run this new service for our customers, & oversees 3rd Party Vendors for Under the roof operations

When you join Amazon as an Operations Manager, you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team's approach to drive productivity, you'll also work closely with your colleagues/teams to address challenges, which means no two days will be the same.

Key job responsibilities

Promote a culture of safety and wellbeing
Lead Full Under the Roof (UTR) operations for Egypt, Amazon now to achieve quality, productivity and SLAs are at consistently high levels, and business objectives are met across all shifts
Planning for Tier 1, 2 events to deliver up to business expansion.
Analyze and implement corrective actions to make sure quality, productivity and SLAs are at consistently high levels, and business objectives are met across all stores
Manage UTR operations with 3P to drive the weekly, monthly, and quarterly plan in-line with other stakeholders management.
Manage UTR area managers to have a standardized daily routine for managers and supervisors managing UTR in each dark store
Support and lead a team and handle administrative work alongside building and supporting a strong team culture
Analyze performance and suggest process improvements to optimize work and improve customer experience
Expand the team with hiring new talents according to the business expansion plan
Collaborate with other managers to standardize shift processes

Basic Qualifications

3+ years of performance metrics, process improvement or lean techniques experience
3+ years of employee and performance management experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Bachelor's degree or equivalent

Preferred Qualifications

Bachelor's degree in supply chain management, operations, engineering, analytics or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Souq.com for E-Commerce LLC

Job ID: A3157839

UTR Operations Manager, Amazon Now - Egypt