Role – Engagement Manager (IT Client Services)

Technology – Sales and Client Relationship Management (Farming) – Energy, Services and Government

Location – UAE – Dubai or Abu Dhabi

Compensation – Competitive (including bonus)

What will you do

As an EM you are an expert at contributing to different phases of the Sales lifecycle and will be intensely involved in Client Relationship Management and business development (Farming) for our customer across Energy, Services and Government sectors
Client relationship management – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client
Selling concepts to the client and influencing the client to award business based on capability and track record in similar situations
Conduct research as well as competitor analysis to define strategies that can help enable favourable outcomes
Review sales plan, pursuit plan / business pipeline with leadership to ensure target achievement
Expert knowledge of MSA / Other contract process & standards and understand the nuances of MSAs and interdependencies to other business aspects
Conduct client presentations, workshops, and drive pricing and MSA negotiations with the client
Provide necessary input for building alliances with relevant product / service vendors
Ensure hygiene is maintained on account operations
Create proposals and solutions in line with requirements in the RFPs shared by the clients
Proactively take Infosys offerings to the prospects in the industry
Collaboratively work with delivery organization on staffing, handling any delivery related issues to prevent escalations

Qualifications

Track-record of successfully farming business solutions and client management in customer engagements
Strong Business Development (Framing current accounts) / Relationship management / Account management is required
Strong Account Management experience where you have grown existing accounts.
Track record of interacting and building relationship with C / C-1 level client contacts.
Reasonable understanding of Global Delivery Model and IT service industry.
Experience managing large multi-location consulting engagement teams desirable.
Hands-on experience with proposal creation and leading proposal presentations.
Strong leadership, interpersonal, communication and presentation skills.
Wide variety of IT and business consulting engagement experience.
Extensive experience working with Large UAE Oil & Gas companies and Government entities

Personal

Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

High analytical skills
A high degree of initiative and flexibility
High customer orientation
High quality awareness
Excellent verbal and written communication skills

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of the hiring process and employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

Engagement Manager - Energy, Services and Government Clients - UAE