Job Title: Laundry Operations Supervisor

Location: Dubai, UAE

Reporting to: Operations Manager

About us

We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for Laundry Operations Supervisor who can help us move even faster.

noon's mission: Every door, every day.

Everyday Labs is our innovation engine. We build and test new ideas fast, from early concepts to real products used by customers. It's where we explore new technologies, launch new models and push the business forward. High ownership, fast cycles and a focus on what actually works.

What You'll Do

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

The Laundry Operations Supervisor is responsible for overseeing day-to-day operations during assigned shifts, ensuring smooth and efficient workflow, adherence to quality standards, and optimal team productivity. The role involves supervising the operations team, monitoring processing activities, addressing operational issues, and ensuring orders are completed accurately and on time while maintaining high service and safety standards.

Supervise and coordinate Laundry Attendants during assigned shifts, ensuring smooth day-to-day operations.
Monitor garment sorting, tagging, and processing to ensure accuracy and proper handling.
Oversee washing, drying, pressing, folding, and finishing processes in line with operational standards.
Ensure daily production targets and shift KPIs are consistently achieved.
Monitor workflow and promptly address operational delays, bottlenecks, or capacity issues.
Escalate equipment breakdowns, maintenance requirements, and operational issues to the relevant teams.
Conduct regular quality spot checks to ensure garments meet required quality standards before dispatch.
Ensure compliance with workplace health, safety, hygiene, and operational procedures.
Maintain a clean, organized, and safe working environment throughout the shift.
Provide on-the-job guidance and support to team members to improve productivity and process adherence.

What You'll Need

4–6 years of experience in laundry, garment care, manufacturing, or similar operational environments.
Previous experience supervising or leading shift-based teams.
Strong leadership, team management, and communication skills.
Good understanding of garment handling, laundry processing, and quality control procedures.
Ability to manage daily production targets and maintain operational efficiency.
Strong problem-solving skills with the ability to identify and escalate operational issues promptly.
Ability to work in a fast-paced, shift-based environment, including weekends and public holidays when required.

What Success Looks Like

Shift Productivity: Achievement of daily and shift-level production targets while maintaining efficient workflow.
Error & Rework Rate: Minimize processing errors, garment damage, and rework through effective supervision and process adherence.
Quality Consistency: Maintain consistent quality standards across sorting, washing, drying, pressing, and finishing.
On-Time Order Completion: Ensure orders are processed and completed within the required turnaround time.
Team Performance: Maintain strong team productivity, attendance, and adherence to operational procedures.
Safety & Compliance: Maintain compliance with workplace safety, hygiene, and operational standards.

Who'll Excel

Strong focus on maintaining high on-time dispatch rates
Proven ability to drive consistent delivery success rates
High accuracy in dispatch execution and order handling
Cost-conscious mindset with ability to optimize cost per delivery