Job Description

finera. is seeking a Merchant Settlements Associate to join the Finance team in Dubai. This role supports the execution and accuracy of merchant settlement processes across payment systems and internal financial records.

The position plays an important role in assisting day-to-day settlement operations, supporting merchant fund flows, and helping resolve settlement-related queries and discrepancies. You will work closely with Finance, Operations, Account Management, and payment partners to ensure smooth settlement processes and maintain high standards of financial accuracy and merchant support.

Operating within a fast-paced fintech environment, the role provides exposure to multi-currency and digital asset (cryptocurrency) settlement environments, including interaction with modern custody and wallet infrastructure.

Job Requirements

Education

Bachelor's degree in Finance, Accounting, or a related field.

Experience

1–3 years of experience in merchant settlements, payments operations, or financial operations
Experience in fintech, payments, or transaction-heavy environments is preferred
Exposure to digital assets or cryptocurrency is a plus

Technical Skills

Proficiency in Microsoft Excel
Familiarity with accounting or ERP systems (e.g., Xero, NetSuite, or similar)
Basic understanding of payment processing, settlement flows, and reconciliation
Exposure to digital asset platforms is advantageous

Competencies

Strong attention to detail and accuracy
Analytical mindset with willingness to learn and investigate discrepancies
Good communication skills, especially when explaining financial information
Strong organisational skills and ability to manage multiple tasks

Nice to Have

Exposure to cryptocurrency or digital asset environments
Basic understanding of merchant acquiring or payment gateways
Familiarity with reconciliation or settlement tools

Job Responsibilities

Merchant Settlement Execution & Fund Flow Support

Support daily merchant settlement processes, ensuring timely and accurate fund transfers
Assist in monitoring settlement flows across payment processors, banking partners, and internal systems
Help prepare settlement amounts, deductions, and net payouts
Track settlement cycles (e.g., T+N structures) and escalate delays or inconsistencies
Ensure accuracy of fund flow records under supervision

Settlement Reconciliation & Validation

Assist in reconciling settlement data across processors, internal systems, and reports
Validate transaction and settlement data across multiple data sources
Identify discrepancies related to settlements, fees, and transaction activity
Support investigation and resolution of reconciliation breaks

Account Management & Merchant Query Support

Support Account Management teams with settlement-related queries
Assist in responding to merchant queries related to:
- settlement statements and transaction breakdowns
- FX conversions and rate applications
- rolling reserves and reserve releases
- fees, deductions, and net settlement calculations
- payout timelines and settlement schedules
Provide clear and accurate information to support merchant communication
Escalate complex queries where needed

Account Monitoring & Financial Controls

Monitor merchant accounts for discrepancies, outstanding balances, or irregularities
Maintain records of rolling reserves and settlement positions
Assist with due diligence checks on merchant financial data
Ensure adherence to internal financial controls and procedures
Escalate risks or inconsistencies to senior team members

Reporting & Data Accuracy

Support preparation of daily and periodic settlement reports
Maintain accurate and well-organized settlement records
Assist in identifying discrepancies, trends, or risks
Ensure data completeness to support audits and financial reviews

Process Improvement & Operational Support

Identify opportunities to improve settlement processes and reduce manual work
Support implementation of process improvements and automation initiatives
Work with team members to improve efficiency and scalability of operations

Cross-Team Collaboration

Collaborate with Finance, Operations, and Account Management teams
Assist in liaising with payment processors and banking partners
Support onboarding of new merchants by aligning settlement requirements

Job Benefits

Competitive salary package aligned with experience and market standards.
Medical Insurance starting from day 1.
Access to training resources and development opportunities that support your professional growth.
Well-stocked office with snacks, drinks, and refreshments available daily.
A multinational organisation that promotes a strong, collaborative culture
Regular team-building events and company activities that strengthen collaboration across teams.
Employee Recognition Program celebrating our Employee of the Month with special perks.