Summary

The role is responsible for overseeing the daily operations of the hotel's Thai restaurant, ensuring exceptional guest experiences, outstanding service standards, and strong financial performance. This role leads and motivates the outlet team to deliver authentic Thai hospitality while maintaining the highest levels of quality, efficiency, and operational excellence in line with the hotel's brand standards. The Thai Outlet Manager is also responsible for driving revenue, controlling costs, enhancing guest satisfaction, and working closely with the culinary team to create memorable dining experiences that strengthen the outlet's reputation and profitability.

Main Duties:

Manage all restaurant operations to ensure efficient and profitable performance
Deliver exceptional guest service and maintain high customer satisfaction
Lead, motivate and develop restaurant management and service teams
Develop staffing plans, schedules and workforce requirements
Monitor sales performance, budgets, beverage cost, labor/operation cost and profitability,
Ensure compliance with company policies, food safety, hygiene
Review operational performance and implement continuous improvements
Monitor inventory, purchasing and cost control measures.
Oversee cash management, revenue reconciliation and financial reporting
Handle guest complaints and ensure effective service recovery
Coordinate with other departments
Support marketing initiatives, promotions, and business development activities
Conduct regular staff training and performance evaluations
Ensure proper maintenance of restaurant facilities and equipment
Perform other duties assigned by Management.

Qualifications

Diploma in Hospitality Management
Minimum 6â€8 years of restaurant experience
Minimum 2 years in a management role
Pre-Opening Experience is a plus
Strong knowledge of restaurant financial management and cost control
Excellent leadership, coaching, and team development skills
Strong customer service and problem-solving abilities
Knowledge of food safety, hygiene, and operational compliance
Excellent communication, planning, and organizational skills.

Outlet Manager - Thai speaker (preferred)