Job Purpose:

Responsible for identifying, designing, and delivering learning and development programs that build both soft skills such as communication, sales, and time management, as well as functional skills across the IT organization, ensuring skills keep pace with the department's evolving systems, digital transformation initiatives, and cybersecurity requirements.

Responsibilities / Day-to-Day:

Conduct training needs analysis (TNA) across teams to identify skill gaps in technical, functional, and soft-skill areas
Partner with leadership to build role-specific competency frameworks and career development paths for staff
Coordinate certifications and professional development plans (e.g., PMP, ITIL, CISSP, vendor-specific certifications) for IT employees
Track training effectiveness through feedback, assessments, and performance indicators, and report outcomes to leadership
Liaise with external training providers, vendors, and certification bodies to source and manage relevant programs
Support change management and user-adoption training for new systems and digital transformation projects
Maintain training records, budgets, and compliance documentation
Hold regular training sessions focusing on communication, sales, and time management while introducing metrics for measurement to ensure overall improvement and effective outcomes.
Liase with subject matter experts to organize and structure relevant training sessions to cohorts.

Long-Term / Strategic Contributions:

Develop a multi-year L&D roadmap that supports the department's digital transformation and cybersecurity maturity goals
Standardize training frameworks across all locations to ensure consistent capability levels group-wide
Utilize e-learning solutions for reach and continuity.
Build a succession-readiness and internal mobility pipeline for critical roles through targeted development programs
Collaborate with HR to ensure IT-specific L&D initiatives feed into and align with the organization's overall talent development strategy

Qualifications:

Bachelor's degree in Human Resources, Organizational Development, Information Technology, or a related field preferred
Certification in Learning & Development (e.g., CIPD, ATD, or equivalent) preferred

Experience:

Minimum of 6 years of experience in Learning & Development, Training, or Talent Development roles
Experience designing and delivering training programs preferred
Experience working cross-functionally
Familiarity with digital learning platforms (LMS) and e-learning content design preferred but not mandatory
Experience in a multi-country or multi-branch organization preferred

Learning & Development Manager