Role Purpose:

Achieve revenue targets through effectively promoting and selling DHL's products and value-added services.

Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.

Key Activities:

Represent DHL professionally and respond to customer needs in a courteous manner.
Build and maintain strong relationships with customers.
Work proactively to support teamwork, shuttle operations, and overall performance.
Deliver fast and professional service, recognizing the urgent nature of express shipments.
Follow DHL procedures, ISO standards, and safe working practices.
Maintain solid knowledge of DHL network, products, and services to provide accurate information.
Report recurring issues promptly for corrective action.
Accurately process shipments and ensure correct data entry for flawless airwaybills.
Promote and sell DHL's value-added services and contribute to the Sales Lead program.
Suggest improvements to processes, systems, and services to enhance customer experience.
Work both independently and with the team to achieve goals and foster team spirit.
Ensure shipments, documents, and invoices are completed and recorded by end of shift.
Manage supplies, track cash sales, and submit daily cash summaries to Accounts.

Qualifications - External

Bachelor's degree from a recognized university.
Ability to achieve sales targets and overcome challenges.
Previous experience in retail sales preferred.
Fluent in English and Arabic, with excellent verbal and written communication skills.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Skilled in building and sustaining strong customer relationships.

Equal Treatment Clause: We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.

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Retail Sales Representative