JOB DESCRIPTION

Role Purpose

The Butler is responsible for delivering world-class hospitality and personalized executive support to the Chairwoman, VIP guests, and senior executives. The role ensures seamless day-to-day hospitality operations within the Chairwoman's Office while maintaining impeccable service standards, confidentiality, professionalism, and attention to detail.

Key Responsibilities
Executive Hospitality

Deliver five-star hospitality service to the Chairwoman, executive leadership, and VIP visitors.
Prepare and serve beverages and refreshments according to international hospitality standards.
Set up meeting rooms for executive meetings, board meetings, and confidential discussions.
Ensure all meeting rooms are presentation-ready before and after every meeting.
Anticipate the Chairwoman's preferences and proactively prepare requirements before meetings and appointments.

VIP Guest Experience

Welcome and escort VIP guests with professionalism and discretion.
Coordinate arrival protocols for dignitaries, business partners, and international visitors.
Liaise with reception, security, drivers, and executive assistants to ensure a seamless guest experience.
Arrange hospitality requirements for board meetings, executive events, and private functions.

Office & Executive Support

Maintain the Chairwoman's pantry, dining area, and hospitality inventory.
Coordinate with catering vendors for executive lunches and special events.
Monitor and replenish premium pantry supplies, beverages, and hospitality amenities.
Ensure executive office areas remain immaculate and organized throughout the day.

Coordination & Operations

Coordinate with Facilities, Administration, Housekeeping, Security, and Drivers regarding office readiness.
Support travel-related hospitality arrangements when required.
Assist during corporate events hosted by the Chairwoman's Office.
Handle confidential requests efficiently and professionally.

Inventory Management

Maintain inventory of pantry supplies, tableware, cutlery, linens, and hospitality equipment.
Monitor stock levels and raise replenishment requests.
Ensure premium presentation standards for all hospitality items.

Service Excellence

Maintain exceptional grooming and professional appearance at all times.
Demonstrate excellent etiquette, protocol, and cultural sensitivity.
Anticipate needs without requiring instructions.
Uphold complete confidentiality regarding all executive matters.

Qualifications

Diploma or Bachelor's Degree in Hospitality Management or a related field preferred.
Butler Certification or Luxury Hospitality certification is an advantage.
Experience
3â€5 years experience as a Butler, Executive Butler, VIP Butler, or in luxury hospitality.
Experience supporting CEOs, Chairpersons, Royal Families, UHNWIs, or C-suite executives preferred.
Background in 5-star hotels, luxury residences, executive lounges, or private offices is highly desirable.