Responsibilities
About the Team
The Video Safety Operations (VSO) Reports & Insights Team architects diagnostic frameworks and builds automated data solutions to elevate operations performance. Our mission is to sustain a safer video ecosystem via data-driven excellence. We:
- Architect and maintain core metrics, scorecards, and interactive dashboards
- Drive performance through granular targets, root-cause analysis, and automated reporting
- Empower decisions with ad hoc insights, strategic guidance, and actionable business intelligence

Responsibilities:
- Design, update, and implement moderation performance data metrics & attribution frameworks.
- Monitor target completion rates, navigate root causes, and coordinate XFN solutions for performance driving.
- Develop and maintain strategic data dashboards and automation solutions.
- Conduct topic deep-dive analysis to enable cross-functional (XFN) decision making.
- Gather, analyze, and report information related to current support processes contributing to continuous improvement.
- Create customized data analysis tools, applications, and data manipulation utilities for the team. Innovations will include tools providing key metrics across multiple data sources through the consolidation of tools and markets.
- Provide summary reports on various processes, assist in the development of key business suggestions and contribute to weekly/monthly/quarterly business reviews.

Qualifications
Minimum Qualification(s):
- Bachelor's degree or above in Math, Statistics, Computer Science, Information Systems, or related fields.
- 3+ years of experience in data analysis, business insights enablement, or business intelligence.
- Proficiency in Data Visualization (Tableau/Power BI), SQL, Excel, and Statistics.
- Strong ability to independently complete data analyses and deliver actionable, well-reasoned insights.
- Experience in metric system setup, attribution analysis, and target-setting methodologies; ability to manage multiple tasks effectively.

Preferred Qualification(s):
- Familiarity with content moderation operations and strategies, including quality measurement, capacity planning, target setting, and performance scorecard planning.
- Proficiency in Python.

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Business Data Analyst (Video Safety Operations), Trust & Safety

Trust & safety (policy/strategy)