Ipsec, SSL, Ips, Windows, Pki, Linux, Ids, Macos, Tcp/ip, Firewall Central Management Systems, Remote Access VPN solutions, Next-generation firewalls, Multi-factor authentication security systems

Pbr, Routing, Http Protocol, Reading and analysing log files, Active Directory, Diagnosing network latency and intermittent issues, Red Hat Linux fundamentals, Application Support Basics, Information Security Concepts, PAC files, Packet Analysis with tcpdump and Wireshark, WCCP, SSL TLS protocols, Layer 2 and 3 TCP IP, MSSQL fundamentals, Windows Permissions, Endpoint application stack diagnostics, Load Balancer Fundamentals, Networking fundamentals, Windows and Linux memory dump capture and analysis

technical support, scripting or programming languages, Troubleshooting

Linux Operating System, Basic Networking, Cloud Technologies, PowerShell, Bash, Virtualization, Python, Zero Trust network security

Automation Tools, Intune, Office 365, Scripting, Okta, support-related analytics, macOS administration, Jamf, endpoint management

Salesforce, Microsoft Office Suite, CRM, Technical support

Servicenow, Saas, JIRA, Sql, MySQL, Postgres, Rest Apis, Salesforce, Root Cause Analysis, Technical support, Cloud-based platforms, ITSM tools, Webhooks

Saas, UEM, Problem-solving, Troubleshooting, technical support