Job Requisition ID: 180885

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The COMMIS role in IKEA Food & Beverages involves assisting cooks in daily food production, adhering to food safety regulations, and ensuring a safe and high-quality food preparation process. This position focuses on delivering excellent guest experiences through attentive service and high operational standards in compliance with IKEA values. Success in this role requires effective collaboration with chefs and team members, as well as strong customer focus and efficient operational practices.

What You Will Do:

Customers

Ensure our guests are always in focus and strive to make them smile by meeting and serving them with empathy and care.
Lead by example and be a good ambassador for the IKEA store in all contacts with guests, giving them a reason to return.
Engage in daily dialogue with guests to continuously gather feedback and understand their needs.
Ensure guests have a great shopping experience throughout the day.

Commercial

Coordinate the area of food safety in the store.
Implement and ensure compliance with IKEA Food Safety programs.
Stay updated on current and upcoming national legislation on food safety.
Ensure IKEA FOOD co-workers are familiar with CASY (incident reporting).
Manage and follow up on investigations caused by incidents concerning national and international range.

People

Work closely with the Chef to increase production knowledge and expertise.
Ensure the correct use of equipment and report any failures to the Chef.
Attend and participate in training sessions as required.
Perform other related functions as assigned.

Steering the Business

Contribute to making the IKEA store successful by attracting visitors, achieving sales growth, and ensuring guest satisfaction.
Ensure the implementation and follow-up of SOP rules and guidelines.

Operations

Implement systems and methods as stated in IKEA Concept Documentation across all food service areas.
Ensure availability and quality of ingredients for timely food production.
Ensure high-quality food production by following standard recipes and portioning.
Follow all food safety rules and regulations to ensure safe food production and storage.
Maintain cleanliness of workstations as per cleaning schedules.
Prepare food production schedules as allocated by the Chef.
Ensure all equipment and machinery are maintained to the highest standards and preventative maintenance is regularly performed.
Utilize the IKEA Concept, tools, manuals, and best practices to their fullest potential.

Required Skills To Be Successful:

Strong customer focus with the ability to interact and build relationships with guests.
Proven leadership abilities to motivate and develop the team, embodying IKEA values.
High adaptability and multitasking capabilities in a dynamic retail environment.
Excellent communication skills with the ability to speak and understand English.

What Qualifies You For The Role:

Minimum of 2 years experience in a service environment, preferably in sales or hospitality.
Secondary degree with an interest in the culinary or food service industry.
Strong customer focus and the ability to work in a high-volume, fast-paced environment.
Computer literacy and excellent communication and interpersonal skills.

About Al-Futtaim Group Real Estate

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper's point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall's deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.

Commis | IKEA | Cairo Festival City