NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Your will part a team of highly motivated individuals in the IT Governance Team, managing the development and maintenance of IT team on behalf of a key NCS client. You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.

If you thrive on being part of delivery and transforming the clients operation, then this is the position for you. Your hands-on knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.

What will you do:

You will be performing the following scope of work for a system or a family of systems for a NCS key client:

Service Management
Configuration Management
Incident Management
IT Security Management
IT Security Compliance & QA Management

The following are the activities in each scope of work:

Service Management

Monitor, report and ensure that the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
Monitor and provide regular update client on operation concern and/or compliance matters and propose resolution.
Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
Review reports from Operations & Support (O&S) project teams within the System Family
Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
Maintain oversight and review the Obsolescence at System Family Level and highlight in advance to client in any eventualities of potential obsolescence.
Prepare and submit report to Client

Incident Management

Lead investigation and resolution of incident
Conduct root cause analysis and recommend improvement solution for recurrent incident to Client
Ensure proper sign-off/endorsement by client for incident resolution/closure and associated archival/repository

IT Security Management

Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.
Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
Ensure application/software/system are updated with the latest virus/security patches
Escalate and/or seek Client's acceptance and approval of assessed risks.

IT Security Compliance & QA Management

Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
Declare, review and report compliance status to SMO head office annually.
During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.
Provide a Rectification Plan on any gaps found.
Provide rectification plan for issues arising from audit.
Seek waiver on compliance whenever it is justifiable.
Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
Work with Client on system enhancement required for policy changes and audit requirements.

The ideal profile should possess:

Degree in Information Systems, Computer Science or equivalent
More than 3 years of IT project management experience and at least 5 years of IT experience, preferably with certification in PMP or CITPM
Experienced in implementation or support experience in ERP, preferably SAP
Experienced in SAP GRC and preferably SAP GRC certified
Vendor management experience
Possess good stakeholder management skills
Self-motivated with a positive can-do attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
Able to lead, develop and maintain respectful and trusting relationship
Ability to work independently and efficiently, managing timelines and expectations and producing quality deliverables

Additional Information

We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Senior Consultant (SAP GRC preferred)