About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids clubs and some of the region's most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Senior Guest Service Executive – Concierge tojoin Jumeirah Mina Al Salam

The main duties and responsibilities of this role include:

Supervise, mentor, and coach the Concierge team, providing training and feedback to maintain exceptional service standards.
Oversee daily Concierge operations, ensuring smooth and efficient service delivery in line with hotel standards and procedures.
Handle escalated guest requests, complaints, and complex situations, ensuring effective resolution and high guest satisfaction.
Build strong relationships with VIPs and repeat guests, delivering personalized service and anticipating their needs.
Coordinate closely with other hotel departments to ensure seamless communication and a smooth overall guest experience.
Monitor guest feedback and team performance, identifying opportunities to improve service quality, efficiency, and operational processes.

About You

The ideal candidate for this position will have the following experience and qualifications:

1-2 years of experience in customer service or front desk roles within the hospitality industry.
Bachelor's degree in hospitality management, or a related field.
Excellent communication and interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
Strong problem-solving abilities and a proactive approach to handling guest requests and service recovery.
Proficiency in English is essential; additional language skills are highly desirable.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

Supportive and inclusive work environment
Access to Learning & Development programmes and clear career pathways
Opportunities for internal mobility within our global network
Colleague discounts on food, beverage, and hotel stays worldwide
Comprehensive healthcare and life insurance coverage
Paid annual leave and flight from your home country
Performance-based incentives tailored to your role
Competitive tax-free salary paid in UAE Dirhams (AED)

Senior Guest Service Executive - Concierge - Jumeirah Mina Al Salam