Role - Principal Technical Program Manager

Level - IC4

Exp - Relevant exp between 8-12 yrs in the TPM role, cloud infra services

Key Responsibilities

Technical Management and Execution - Technical Management:

– Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.

– Ensures that product or service delivery meets the third party, security, export, and accessibility compliance requirements.

– Drives rapid response to security escalations, coordinating across teams and communicating to executives to assess risk, determine mitigation strategies, and align and execute optimal proposed path to resolution.

– Forecasts program demands and resourcing to identify risks and ensure that goals are achievable.

– Leads the development and implementation of evolving processes to ensure that organizational SLAs are met.

Technical Management and Execution - Technical Strategy and Execution:

– Utilizes technical knowledge to identify, track, and manage program dependencies and risks.

– Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.

– Supports planning by identifying dependencies and risks.

– Develops delivery standards and guidelines in alignment with Oracle best practices.

– Identifies and quantifies opportunities for process automations and advocates for prioritization.

– Contributes to incident management efforts and identifies opportunities to improve processes, as applicable.

Program Oversight - Strategy and Decision-Making:

– Aligns priorities with customers, service, and stakeholder teams through regular reporting to senior leadership.

– Establishes scope and milestones for each program, aligning to the broader program plan and company strategies and goals.

– Assists in defining key performance indicators (KPIs) and measurement methods for program performance against established goals (e.g., scope, timelines, deliverable quality).

– Builds, maintains, and executes a clear communication strategy of objectives to partners and customers, influencing decision-making regarding best practices for Oracle systems.

Program Oversight - Program and Operations Management:

– Manages both technical and non-technical programs and complex, cross-organizational programs impacting products and business.

– Guides the work of program staff (e.g., development, release management, customer success) while providing technical support and direction on removing barriers, including risks and issues in workflows.

– Maintains comprehensive program documentation (e.g., status reports, program plans) and documents risks and issues.

– Ensures attention to detail in program management from planning to execution and reporting.

– Leads regular program status meetings and keeps teams and leadership informed.

– Leads initiatives within the team to improve operational efficiency and enhance adherence to service level agreements (SLAs) and productivity targets.

– Ensures ownership and accountability for forecasting program demands, funding, and resourcing.

– Guides the deployment of change management for programs, such as priority, scope, scheduling, or requirement changes.

Program Oversight - Risk Management:

– Manages highly complex issues, bottlenecks and/or risks, escalating issues when appropriate.

– Conducts comprehensive assessments of costs, benefits, and return on investment (ROI) to inform decision-making and risk mitigation strategies.

– Manages critical issues while making trade-offs between business needs and technical constraints.

– Removes blockers for the program and identifies new technical and resource options to efficiently deliver solutions and drive adoption.

Process Efficiency - Process Optimization:

– Leads program improvement, implementing best practices and driving cross-team process optimizations to improve processes.

– Organizes and develops program objectives and workflows, while testing and deploying cross-functional solutions to address critical business problems.

– Collaborates with management to initiate and maintain processes and procedures that guide and assist teams in reaching their goals.

Process Efficiency - Continuous Improvement:

– Leads efforts to integrate continuous improvement within programs, driving insights across many workstreams to generate recommendations that deliver operational efficiencies.

– Develops and standardizes data-driven decision-making frameworks, ensuring insights drive efficiencies.

– Identifies and addresses gaps to facilitate business-critical improvements to the solution's availability and reliability.

– Iterates processes based on feedback and KPIs, analyzing results through retrospectives.

– Defines requirements and configurations of existing and new development tools, where applicable.

Collaboration and Program Leadership - Cross Functional Collaboration:

– Facilitates collaboration across multiple teams, driving discussions that align priorities and program goals.

– Leads medium-scale efforts to optimize processes, identifying and implementing solutions that enhance team efficiency.

– Delivers program updates, risks, and opportunities to managers and leadership, influencing decision-making.

– Develops relationships with key stakeholders, ensuring their perspectives are integrated into program planning and execution.

Collaboration and Program Leadership - Program Leadership:

– Leads programs to continuously improve organizational efficiency.

– Provides technical direction and mentorship to cross-functional teams.

– Influences and guides change at all levels of the group from initiation through delivery.

– Ensures that the program team and other stakeholders are aligned with the program goals and motivated, identifying and addressing conflicts and issues.

Data and Analysis:

– Creates and automates reporting, partnering with development teams to continue improving reports, dashboards, forecasts, and models to help manage program execution.

– Utilizes data to solve moderately complex problems impacting the success of the program(s), including adherence to SLAs.

– Conducts analysis on a small number of data sources with moderate complexity, which may include competitive analysis, trend analysis, and KPI analysis, to drive data-informed decisions to support the program goals, presenting findings with immediate teams stakeholders.

Stakeholder Engagement:

– Acts as a liaison with or between stakeholder teams, driving effective collaboration for customer success within Oracle commitments.

– Manages relationships with internal and external stakeholders to align program priorities and commitments.

– Identifies and documents stakeholder needs and works cross-functionally to implement solutions that enhance satisfaction.

– Identifies risks to customer satisfaction and advocates for improvements or mitigation.

– Assesses risks to customer satisfaction and evaluates mitigation efforts, providing solutions to the immediate team and related teams to ensure alignment on resolving these risks.

– Helps balance team priorities and Oracle commitments to ensure optimal coverage and response to key customer needs, minimizing risks to the program.