About the Role:

The Assistant Facilities Manager (AFM) Hard Services is responsible for supporting the smooth operation, maintenance, and compliance of building systems within the region's corporate offices and locations.

The role focuses on coordinating technical (hard) services, managing contractors and vendors, overseeing planned preventive maintenance (PPM) schedules, and ensuring that all works are completed safely, efficiently, and to high service standards.

The role also supports Move, Adds & Changes (MAC) activities across the account and acts as a governance point for client and stakeholder management, ensuring consistent, well-documented communication and alignment between the FM team, the client, and business stakeholders.

What You'll Do:

Hard Services Operations

Coordinate day-to-day building maintenance, including M&E, HVAC, plumbing, fire safety, and building fabric systems within the corporate offices.
Ensure all systems are functioning effectively to support a premium workplace and guest experience.
Support both planned and reactive maintenance works, ensuring minimal disruption to business operations.
Manage specialized systems such as UPS, CRAC, data rooms, and other critical infrastructure.

Planned Preventive Maintenance (PPM)

Maintain and manage PPM schedules, ensuring statutory and non-statutory tasks are completed on time.
Liaise with contractors to plan works in line with operational requirements and business activity.
Keep accurate records of maintenance activities, ensuring all certificates and reports are stored and up to date.

Contractor & Vendor Management

Act as the main liaison for hard services contractors and specialist vendors, ensuring performance and compliance with SLAs and KPIs.
Manage contractor onboarding, site inductions, and permit-to-work processes.
Review risk assessments and method statements (RAMS) prior to work commencement.
Raise purchase orders, review quotes, and verify invoices in line with budget controls.

Compliance & Health and Safety

Ensure all maintenance activities are carried out safely and in accordance with statutory regulations and company policies.
Support regular compliance audits and inspections, including fire, water, electrical, and air systems.
Maintain documentation to demonstrate compliance with all relevant standards.

Customer Service & Workplace Support

Act as a key contact for internal stakeholders, ensuring all facilities requests are handled promptly and professionally.
Act as a governance point for client and stakeholder management, ensuring clear communication channels, timely escalation, and consistent reporting between the FM team, client representatives, and business stakeholders.
Maintain a strong presence on-site, supporting workplace experience teams and ensuring service excellence.
Coordinate with soft services teams (cleaning, front-of-house, catering) when technical works may impact daily operations.

Moves, Adds & Changes (MAC) Management

Support the planning and delivery of Move, Adds & Changes (MAC) activities, including desk moves, churn, minor reconfigurations, and office rearrangements, coordinating with hard services to minimize disruption.
Act as governance lead for MAC requests, ensuring changes follow the agreed approval process, are logged, tracked, and communicated to all affected stakeholders in a timely manner.
Liaise with client teams, IT, security, and workplace experience to sequence MAC works around business activity and minimise operational impact.
Maintain accurate move and change records, including floor plans, asset/space allocation updates, and post-move snagging, to support ongoing space management.
Chair or contribute to regular MAC governance meetings with the client, providing status updates, risk flags, and lessons learned to drive continuous improvement.

Reporting & Administration

Prepare maintenance performance reports and track completion of PPM and reactive works.
Use CAFM/CMMS systems to manage work orders, log jobs, and maintain asset registers
Support budget tracking and assist with cost reporting related to hard services.

What You'll Need:

Proven experience as a Engineering Subject Matter Expert or Maintenance Coordinator in a corporate office or hospitality environment - minimum of 3 years experience.
Strong hard services background (mechanical, electrical, HVAC, building systems and all critical equipment related to the building).
Demonstrated experience in contractor and vendor management, including KPI oversight.
Sound understanding of PPM scheduling, asset management, and CAFM/CMMS systems.
Excellent communication, organization, and stakeholder management skills.
Experience supporting Move and Change (M&C) activities, with the ability to act in a governance capacity across client and stakeholder management.
High level of customer service awareness and ability to operate in a client-facing environment.
Knowledge of statutory compliance and health and safety requirements in facilities management.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Assistant Facilities Manager (Hard Services)