Welcome to Your Next Adventure!

In this position, you will work and collaborate with operations managers, fleet and dispatch teams, data scientists, backend engineers, and business stakeholders in a cross-functional setting. Your core function as an Operations & Logistics Data Analyst is to turn delivery and logistics data into actionable insight that improves how orders move from merchant to customer. You will own the metrics that define operational health, such as delivery time, on-time rate, courier utilization, dispatch efficiency, and cost per delivery, and you will use them to diagnose bottlenecks, forecast demand, balance courier supply against order volume, and recommend changes that make the last mile faster, cheaper, and more reliable.

What You'll Get Your Hands On

Collaborate with operations, fleet, dispatch, product, and engineering teams to implement data-driven solutions that improve delivery speed, reliability, and cost.
Define, monitor, and report on the core operational KPIs, including delivery time, on-time rate, courier utilization, idle time, dispatch and assignment efficiency, and cost per delivery.
Analyze and interpret complex operational data sets using statistical techniques and provide stakeholders with clear, actionable insight.
Investigate operational bottlenecks across the order lifecycle (acceptance, preparation, pickup, transit, drop-off) and recommend targeted improvements.
Build demand forecasts and support capacity planning so courier supply is matched to order volume across zones and time windows, including peak periods.
Analyze geographic and zone-level performance to inform coverage, courier allocation, and last-mile strategy.
Design and maintain dashboards and visualizations that give operations teams real-time and historical visibility into performance.
Stay up to date with industry trends in logistics analytics, dispatch optimization, and last-mile delivery to keep our capabilities competitive.
Identify areas of opportunity, guide teams in designing complex operational features, and mentor junior analysts in a collaborative environment.

The Magic You Bring

A bachelor's or master's degree in a related field, such as data science, statistics, mathematics, industrial engineering, operations research, supply chain, or computer science.
At least 5 years of experience in operations, logistics, or supply chain analytics, preferably in a fast-paced delivery, e-commerce, or marketplace environment.
Strong proficiency in SQL, Python, and/or R, as well as experience with data visualization tools such as Tableau or Power BI.
Experience working with geospatial and time-series data (e.g., zones, routes, ETAs, demand by hour and location) and comfort with mapping or spatial analysis.
Excellent analytical and problem-solving skills, with the ability to extract insight from large, messy operational data sets.
Effective communication skills, with the ability to translate operational data into clear recommendations for non-technical stakeholders such as fleet, dispatch, and city operations teams.
Strong attention to detail and accuracy, with the ability to identify and correct errors in data.
Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced, real-time operational environment.
Strong collaboration skills, with the ability to work effectively within a diverse, cross-functional team.

Bonus Points If You Have

Proven experience in food, grocery, or parcel delivery services.
Familiarity with dispatch, routing, and batching logic, and with the levers that drive last-mile efficiency.
Demonstrated causal analytics skills or a full understanding of causality (e.g., measuring the true impact of an operational change rather than correlation).
Experience modeling delivery unit economics at the transaction level (cost per order, courier payout, subsidy, delivery margin) and aggregating it reliably across time, cohorts, zones, and other dimensions.
Familiarity with demand forecasting, capacity planning, and supply-demand balancing for a courier fleet.
Exposure to optimization or operations research concepts (assignment, routing, queuing) and to data processing pipelines and data engineering basics.
Familiarity with machine learning techniques and experience contributing to predictive models such as ETA prediction or demand forecasting.

Inside Snoonu's Universe

Snoonu is Qatar's homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We're Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We're On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed: Focus on the customer and all else will follow.

Act with Integrity: We are honest, ethical, and trustworthy in everything we do.

Be Curious and Creative: We constantly innovate and create solutions to bring a lasting positive impact.

Lead by Example and Take Ownership: Be the change you want to see and take ownership.

Work Smart and Deliver Results: You can do more by doing less, better, and faster.

It's All About People: Be a team player; together we are stronger.

Perks & Worklife Magic At Snoonu

Global Vibes – Collaborate with a worldwide crew.

Brain Boosters – Learning budgets, access to courses, and tools for your growth.

Builder's Playground – Own your tasks, own your path! We're big on autonomy.

Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.

Agile Everything – Scrum isn't a buzzword here. It's how we roll, from product to ops.

Great Place to Work® Certified

We're certified as a Great Place to Work®, a recognition that celebrates a culture we've built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don't just build apps. We're committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we're always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn't Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We're proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let's Build the Future Together

Apply now to join a team where your contributions spark a change and your voice is heard. Let's make some magic together.

Stay in the loop—connect with us on LinkedIn!

PETROLEUM DATA ANALYST

Senior Data Analyst - Operations & Logistics