About Us

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join us as an Executive secretary. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complaints with a smile - has great interpersonal skills.

Your day to day

Carry out all administrative work of the Director of rooms to give the director the opportunity to spend maximum time on strategic tasks.
Seek guests direct input and use them proactively to increase Guest Love on Heartbeat system and improve guest experience.
Monitor guests feedback on social media as well as heartbeat and report performance gaps and recommendation to address them.
Maintain, organize and control all Rooms Division documentation and data files, ensuring accuracy, version control and confidentiality of sensitive records.
Manage and coordinate the the Director of rooms calendar, appointments and daily schedule, proactively resolving conflicts and prioritizing time-sensitive commitments.
Organize and prepare agendas for departmental meetings, take and distribute minutes, and track action items through to completion.
Track deadlines and commitments across the Director of rooms, following up with department heads to ensure timely completion of tasks and action plans.
Prepare, consolidate and analyze operational and performance reports (occupancy, guest satisfaction, departmental goals) to support data-driven decisions and improve reporting efficiency.
Maintain and update departmental vacation, leave and attendance balances, ensuring accurate scheduling and coordinating requests with department heads.
Draft, review and manage incoming and outgoing correspondence, emails and reports on behalf of the the Director of rooms, ensuring accuracy and brand-appropriate tone.
Act as the key point of contact between the the Director of rooms, department heads, hotel leadership and external stakeholders.
Handle confidential information, contracts and departmental licenses with discretion, keeping compliance documentation current.
Coordinate travel, logistics and administrative resources needed to support the Director of rooms schedule and department operations.
Liaise with hotel leadership team and staff to ensure that quality standards are properly functioning

What we need from you

Bachelor's degree
Must speak local language(s)
Other languages preferred
3–5 years of experience as an Executive Secretary, Executive Assistant or similar administrative role, ideally within a hotel or Rooms Division environment, or an equivalent combination of education and experience
Strong proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and document/data management systems
Excellent organizational, multitasking and time-management skills, with high attention to detail and discretion

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.

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