Reporting to the Lead of Operations, the Café Manager is responsible for overseeing the day-to-day

operations, service standards, commercial performance, and team management of the café.

The role will ensure smooth outlet operations, high product quality, operational excellence, and an exceptional customer experience while supporting business growth and profitability.

This role also requires strong operational and technical capabilities, including hands-on knowledge of coffee equipment, basic troubleshooting, calibration, and coordination of maintenance support to minimise

operational downtime.

Responsibilities

Lead and manage overall café operations in line with company SOPs and regulatory requirements, ensuring smooth day-to-day performance and timely resolution of operational issues
Operationally hands-on during service periods to support front-of-house operations, beverage preparation, and customer service excellence
Drive business performance by managing daily sales, labour, and operating costs, analysing performance trends, and implementing actions to achieve sales and profitability targets
Oversee beverage and food preparation standards, ensuring consistency in coffee quality, presentation, speed of service, and overall customer experience
Manage manpower planning and scheduling, ensuring optimal staffing levels, team productivity, and operational efficiency during peak periods
Possess hands-on technical knowledge of coffee equipment, including coffee machines and grinders, and support basic troubleshooting, calibration, and preventive maintenance to minimise operational downtime
Build and lead a high-performing team by coaching staff, fostering a growth mindset culture, driving engagement
Ensuring compliance with food safety, hygiene, and workplace safety standards and continuous improvement projects to enhance café performance and customer experience

Requirements

Diploma or Certificate in Food & Beverage, Hospitality, Business, or related field preferred
3-5years of experience in café, coffeehouse, or F&B operations with P&L responsibilities
Strong customer service orientation with a passionate, energetic, and people-centric personality
Strong operational, communication, and team management skills in a fast-paced environment
Hands-on knowledge of coffee equipment operations with basic troubleshooting and maintenance capabilities
Positive leadership mindset with the ability to coach teams, foster collaboration, and drive a growth mindset culture

Interested candidates, do submit your resume in MSWord or contact 6772 9952

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to Recruit Haus PDPA and e2i's PDPA.

Retail Operations Manager (Coffee, Pastries, F&B) - Harbour Front