Job Profile Summary

The role of an Associate Relationship Manager (Associate RM)is linked to the respective internal development programme. It is therefore a transitional role for a limited period of time (generally 3 years), with the overall aim of the Associate RM becoming a Relationship Manager (RM) after the successful completion of the programme. The present role profile describes the key features of the position towards the end of the programme, not at the very beginning.

The Associate RM is part of a front team and serves private clients of the Bank in close collaboration with one or several senior Relationship Managers, other team members, and specialists. This entails the delivery of comprehensive wealth management solutions to meet the clients needs as well as dealing with routine enquiries and transactions. Acquisition of new client relationships through his/her network is an additional, integral element of the role.

Job Description

Attract prospects, proactively build up an own client book, and retain existing clients in close collaboration with other team members
Proactively ask for support, feedback, and guidance from other relationship managers in the team in developing and maintaining successful client relationships
Respond to all client needs in the highest possible quality and in a timely manner
Provide appropriate investment advice in collaboration with specialists (when needed) and in line with internal policies and guidelines while meeting external rules and regulations
Deepen client relationships and continuously optimise client's potential revenues through the acquisition of additional share of wallet / cross-selling
Match the frequency and intensity of contact based on the client's preference
Ensure highest level of data security (CID / data privacy) through access management
Provide accurate client relationship documentation formalities at all times including client identification documentation (CDB), account opening forms and other relevant legal forms
Take up client feedback regarding products and services with the relevant specialists within the Bank to ensure continuous improvement and adaptation in line with market trends
Constantly monitor potential risks to protect the Bank and its clients as part of the first line of defence
Create and implement new marketing strategies in conjunction with the Manager/Senior Client Partner
Contribute to strategic initiatives (e.g. to optimise key processes or support new product initiatives)
Participate actively in the Associate RM development programme and engage in the Associate RM Community to share experience and best practice

Job Requirements

Personal & Social Skills

Very good inter-personal skills, open and approachable, good networker
Good listener with genuine interest in people
Excellent situational adaptability to relate to clients and colleagues from diverse backgrounds
Resilient mentality and ability to work under pressure, feels confident with uncertainty
Motivated, persistent, and persuasive personality
Strong team player
Works autonomously and allocates work time independently
Trustworthy and discreet personality with a high level of risk and compliance awareness
High personal integrity and ethical behaviour
Willingness to learn and grow personally

Professional & Technical Skills

Proficiency in Japanese language to support business communication with Japanese-speaking clients
Sound affinity with the geographic market(s) covered, i.e. familiar with the legal and regulatory environment as well as cultural awareness
Knowledge of global financial markets, interest in market developments and industry trends
Basic cultural understanding of geographical markets to be covered
Understanding of legal & regulatory environment of respective markets and jurisdictions
Good understanding of relevant products, services as well as tools in Private Banking
Ability to match client needs with appropriate product solutions

Education & Experience

Higher education (e.g. master's degree of University, MBA, CFA) or other educational background combined with relevant professional experience
Proven track record of 3-5 years work experience (preferably in the financial industry)
Proficiency in English (spoken and written), additional languages according to specific market requirements
Relevant regulatory licences from MAS
Client Advisor Competency Standards (CACS) certification preferred

Associate Relationship Manager - Japan