Job Purpose

The Senior Sales Consultant at Mercedes-Benz is responsible for delivering an exceptional luxury customer experience while achieving individual and team sales targets. This role demands a consultative approach to selling, in-depth product knowledge, and a passion for the Mercedes-Benz brand. The Senior Sales Consultant will act as a trusted advisor, guiding customers through the entire purchase journey — from initial consultation to vehicle delivery and after-sales follow-up.

Responsibilities:

Achieve and exceed monthly and quarterly sales targets in both new and certified pre-owned vehicles.
Effectively manage the full sales cycle from lead generation and customer qualification to closing the sale.
Promote and utilize financial services, trade-in programs, and value-added products to support deal closure.
Deliver a premium, personalized customer experience aligned with the Mercedes-Benz brand values.
Conduct needs analysis to recommend appropriate models and configurations tailored to each customer.
Manage test drives, product demonstrations, and showroom walk-arounds professionally and confidently.
Maintain up-to-date knowledge of the entire Mercedes-Benz model range, including features, specifications, technologies, and pricing.
Serve as a brand ambassador, confidently representing the image, culture, and standards of Mercedes-Benz at all touchpoints.
Ensure accurate and timely updates of customer data and activities on the CRM system.
Follow up on leads generated from showroom traffic, digital channels, events, and referrals.
Build and nurture a loyal customer base through effective relationship management and follow-up.
Coordinate with Product Experts, Finance Advisors, and Delivery Teams to ensure seamless customer handover.
Support junior sales team members through guidance, mentorship, and knowledge sharing.

Requirements

Bachelor's degree in business administration, Marketing, or a related field.
Minimum of 2-4 years of experience in automotive sales, preferably in premium or luxury brands.
Strong communication, negotiation, and interpersonal skills.
Proven track record in achieving sales targets and delivering exceptional customer service.
Fluent in Arabic and English (spoken and written).
Proficient in Microsoft Office.
Professional appearance and behavior.

Sales Consultant - Mercedes-Benz