BPM, Lean Six Sigma Green Belt, Power BI Basic Knowledge, CBA, Document Management Systems, Workflow Process Modeling Tools, Visio or Process Mapping Software, Microsoft Office Suite, CBPA, ISO 9001 Internal Auditor

Power Bi, Excel, CES, CSAT, Customer Journey Mapping, Dashboard Tools, Service Blueprinting, NPS, Root Cause Analysis, Journey Mapping, CRM Analytics, CX Analytics

Agile Methodology, Anaplan, Root Cause Analysis, Business Analysis, Business Process Improvement