Job Purpose

This role will be responsible for the management, business analysis, and oversight of the service transformation portfolio, covering initiatives across the Retail and Business Banking Group (RBG), Wholesale Banking Group (WBG), and the contact centre, as well as oversight of initiatives focused on embedding a service transformation mindset.

JOB ACCOUNTABILITIES

Shaping the change agenda for WBG (including but not limited to Investment and Transaction Banking, Institutional Banking, Corporate Banking) as well as Treasury, Asset Management & Global Markets, working with Group Heads and their direct reports to prioritize key change initiatives in line with the strategic direction of CBD
Managing a portfolio of multiple projects – managing their interdependencies, resourcing and any proposed changes which may affect project priorities
Establishing and maintaining effective working relationships with all senior business unit stakeholders including Group Heads and external vendors as required and ensuring effective portfolio communications
Identifying resourcing needs in line with the portfolio plan
Facilitating Steering Committees with Executive Committee membership to ensure strategically important changes to remain on track for delivery
Ensure accuracy of project charters (including change impact assessments and project plans), business requirement documents and project reviews
Consulting on business cases and UAT strategies undertaken by the business units and advising Group Heads and direct reports on same
Overseeing translation of business analysis, requirements definition and business case production into practical implementation
Managing senior stakeholders in uncovering and resolving potential conflicts or disagreements about project priorities
Designing effective strategies to ensure change adoption (e.g. Training and Communications)
Ensuring portfolio resources are appropriate to enable the necessary operational and strategic capability
Providing coaching and guidance to the respective BU / Department to enhance the effectiveness of project and change management and supporting governance within the BU / Department
Ensure access to sensitive information pertaining to the Bank, and ongoing and future projects are maintained in strict confidence
Comply with the latest guidelines of the Central Bank of UAE
Contribute to successful internal audits and ensure timely closure of audit points through realignment of procedures
Strict adherence to internal policies pertaining but not limited to clean desk, system security, code of conduct and confidentiality, and additional policies introduced in the future.

Requirements:

Qualifications

Minimum Bachelor's degree
Post graduate in business management is a plus
Minimum 8 years of banking experience
Preferably 10+ years of relevant experience in projects / change management; within financial institutions

Transformation Portfolio Lead