The BD & Growth Operations Specialist is responsible for supporting BSL's business development activities while ensuring the effective management of Growth operations, including bid management, CRM governance and business development reporting. The role will coordinate the Bid / No Bid and proposal process, maintain accurate and timely CRM and pipeline information, and produce regular and ad-hoc growth reports.

In addition to these operational responsibilities, the role will actively support business development by engaging with existing and potential customers, identifying new opportunities, understanding customer requirements and supporting the development of appropriate BSL solutions across HR Outsourcing, Training and Procurement Outsourcing. Reporting to the Business Development Manager, the role will work under their day-to-day direction while supporting the wider Growth strategy established by the Head of Growth

Duties and Responsibilities

Reporting, Processes and Tools:

· Own the day-to-day governance and integrity of the Growth CRM, ensuring opportunities, customer contacts, values, stages, activities and relevant background information is complete, accurate and up to date.

· Conduct regular CRM reviews with relevant business/division owners and follow up on missing, outdated or inaccurate information. Maintain accurate pipeline information and support the Head of Growth and BD Manager with pipeline forecasting and analysis.

· Maintain accurate and up-to-date records of business activities

· Provide regular updates and reports on business development activities and achievements.

· Assisting with drafting business plans, sales pitches, quotations, presentations, contracts to potential clients and other relevant documents.

· Collaborate with the pricing and contracts teams to implement growth strategies and business development / sales plans.

· Build and maintain strong relationships with existing and potential clients to drive revenue growth to support the HR outsourcing, training and procurement outsourcing in Qatar and potentially other locations.

Bid Identification and Proposal Development:

· Review new tenders, RFPs and RFQs and prepare an initial opportunity assessment covering scope, requirements, timelines, commercial considerations and key risks.

· Prepare the necessary Bid / No Bid documentation and coordinate and facilitate Bid / No Bid sessions with the BD Manager and Head of Growth, relevant business leads and SLT.

· Following a Bid decision, coordinate with the relevant BSL functions to develop and populate the proposal package in accordance with customer requirements.

· Maintain the bid plan and compliance requirements and coordinate all required supporting documentation, including certificates, commercial inputs, bid bonds and other submission requirements.

· Ensure proposals are complete, compliant and submitted within the required customer deadline.

· Maintain appropriate bid records, submission documentation and lessons learned.

Risk Assessment and Compliance:

· Identify and coordinate the assessment of key risks arising during the bid process, escalating material risks to the Business Development Manager and relevant functional leads.

· Uphold compliance with all requirements and guidelines outlined in the Request for Proposal (RFP).

Resource Management:

· Coordinate bid activities, inputs and timelines across relevant functions to ensure complete, high-quality proposals are submitted within required deadlines.

Market Insights and Business Development:

· Stay abreast of market trends and competitor activities to inform bid strategy and position the company effectively.

· Conduct market, customer and competitor research to identify potential opportunities and provide insights to support business development decisions.

· Monitor relevant market developments, customer activity and industry trends and provide findings to the Head of Growth and BD Manager.

· Support the identification and development of new business opportunities across BSL's HR Outsourcing, Training and Procurement Outsourcing services.

· Participate in customer meetings, networking activities, exhibitions and relevant external events, as instructed by the line manager, to develop relationships and identify potential opportunities.

· Manage selected customer relationships and opportunities under the direction of the Head of Growth and/or Business Development Manager.

· When assigned, engage with customers to understand requirements and coordinate internally with relevant BSL functions to support the development of tailored solutions.

· Conduct appropriate follow-up with customers and partners to progress assigned leads and opportunities.

Communication and Event Management:

· Ensure regular updates to internal stakeholders and monitor progress, outcomes, and manage any adjustments needed during the bid process.

Support BSL exhibitions, conferences and external events from a business development perspective, focusing on customer engagement, lead generation and appropriate follow-up.

Key Accountabilities

· Bid Management: Effective coordination of Bid / No Bid and proposal activities, including quality, compliance and on-time submission.

· CRM & Data Quality: Accuracy, completeness and timeliness of customer, opportunity and pipeline information within CRM.

· Reporting: Accuracy, quality and timeliness of regular and ad-hoc Growth reports.

· Opportunity Generation: Contribution to the identification and development of qualified business opportunities.

· Customer Engagement: Effective participation in customer engagement and progression of assigned relationships and opportunities.

Process Improvement: Continuous improvement of Growth processes, templates, CRM discipline and bid-management practices.

Requirements

Bachelor's degree in business administration, marketing, or a related field.
Experience in business development, sales operations, bid/proposal management or a related commercial environment, preferably within B2B or professional services.
Experience in reviewing RFP/RFQ/tender documentation and coordinating proposal submissions would be advantageous.
Strong CRM, pipeline management and reporting capability.
Commercial awareness and confidence to engage with customers and external stakeholders.
Strong communication, presentation and negotiation skills.
Excellent analytical skills, ability to interpret data and problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite and CRM software.
Ability to thrive in a fast-paced and target-driven environment.
Good organizational and time management skills.
Ability to effectively communicate complex information to stakeholders at all levels of the organization.
Knowledge of industry best practices and market dynamics including customer trends.
Flexibility to adapt to changing priorities, work on multiple projects simultaneously, self starter and proactive.
Deep understanding of market dynamics and consumer behavior.

The specific competencies for this role are: Influence and Persuasion and Good Enough 80/20 Rule.

BD and Growth Operations Specialist