Description

The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a TREX (Transportation Excellence) Field Support which we call internally ACES Specialist.

As an ACES (Amazon Customer Excellence Systems) Specialist, you will drive process standardization across SA operations. As a member of the TREX team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve quality related KPIs.

Your goal is to lead LM quality agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Key job responsibilities

Key job responsibilities

On-ground support & firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.

In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.

Basic Qualifications

Experience within a distribution center, logistics, or manufacturing environment
Experience in data analysis and leveraging analytics to make decisions
Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results, or experience working with stakeholders
Work flexible schedules including weekends, nights, and holidays
Speak, write, and read fluently in Arabic
Experience with written and verbal communication and presentation
Fluent in Arabic and English
High level of written, verbal and interpersonal skills

Preferred Qualifications

Knowledge of statistics or other analytical techniques
Knowledge of Lean methodologies
Experience working with operations and business teams to communicate problem impacts and understand business requirements
Experience using the entire MS Office suite, especially Excel
Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
Basic understanding of Lean methodology
Ability to deep dive in operations process and develop ideas for process challenges
Capable of working the entire MS Office suite, especially Excel
Proactive problem solving and hands on approach

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Afaq Q Tech General Trading - G11

Job ID: A10468384

Field Support, ACES TREX

Field Support, ACES TREX