JOB DESCRIPTION

Role : Bancatakaful Portfolio Manager
Location : Abu Dhabi

Role Purpose:

To manage and grow the Bancatakaful product portfolio by driving performance monitoring, governance, and risk control, ensuring strong management reporting, SLA oversight of Takaful Providers, audit readiness, and continuous improvement through product and process gap assessments.

Key Accountabilities of the role

Manage the Bancatakaful product portfolio end-to-end, including performance tracking and ongoing monitoring against targets (penetration, persistency, claims ratio, revenue per branch).

Build and maintain a portfolio performance dashboard with leading and lagging indicators, surfacing emerging risks before they become reportable issues.
Support budget and forecast inputs for the Bancatakaful portfolio, including variance commentary for management reviews.
Monitor SLA performance of Takaful Providers and operational partners, escalating breaches and driving corrective action through structured governance forums.
Perform regular product and process gap assessments, identifying improvement opportunities and supporting implementation of fixes.
Prepare business review decks and other management reporting for senior leadership, translating raw portfolio data into clear, decision-ready insights.
Manage the department's RCSA, KRIs and BCM
Handle internal, external, and regulatory audits, including coordinating evidence collection, responses, and closure of findings within agreed timelines.
Ensure accurate and up-to-date department filing.
Manage department training plans, including scheduling, tracking completion, maintaining records, and identifying skill gaps for upskilling.
Coordinate with Risk, Compliance, Legal, Operations, and IT to follow up on cross-functional requirements and ensure timely resolution.
Support new product launches and product reviews, including documentation, testing, and stakeholder coordination across the bank and Takaful Provider partners.
Any other Adhoc responsibilities assigned by management

Specialist Skills / Technical Knowledge Required for this role:

Basic understanding of Takaful products.
Teamwork and project management skills, with the ability to work independently.
Proficiency in MS Excel and PowerPoint for management reporting and business review decks.
Experience with RCSA frameworks, audit processes, and BCM/BCP methodology.
Good problem-solving skills, particularly for product and process gap analysis.