JOB DESCRIPTION

Position Objective:

Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.

Key Responsibility:

Sales and Customer Focus:

Consider the needs of the customers at all times
Implements a high standard of customer focus within the store
Leads by example in all aspects of customer service
Actively seeks ways to achieve or exceed shop sales targets
Ensures all members of team have an understanding of KPIs and targets to be achieved
Ensures any promotional offers, regardingstock, are implemented within the store
Implement strategies effectively to drive sales in the store

Store Administration:

Regularly audits own store administration and resolve any issues
Implements, within own store, any changes in administration procedure positively and effectively
Collaborate with the Store Manager to set and achieve sales targets.
Monitor sales performance and analyze key performance indicators (KPIs).
Implement sales strategies to maximize revenue and meet business goals.
Oversee inventory control and merchandising to optimize product availability.
Ensure accurate stock levels through regular stock checks and replenishment.
Ensure that the store layout and presentation align with brand standards.

Presentation and Management:

To ensure store has the correct stock package and required stock levels to maximize sales potential
Ensures high standard of visual merchandising and maintenance amongstall staff
Effectively communicates any changes in stock or store layout to all members of the team
Ensure that each member follow the retail standard
Maintaining the back store operation and replenishment of the merchandise

Staffing & Team Performance Management:

Monitors/ Manages schedules for salesperson work hours, vacations and days off
Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary
Encourage full participation of salesperson in creating store goals and developing plans
Ensures store portrays the company image in all aspects of personal presentation and adheres to the companydress code as laid out by the Company
Maintain the leave of the staff

Security:

Ensures security procedures are adhered to throughout the store.
Maintains a high standard of security awareness, regarding stock and money,within store.

Other Job Deliverables:

Carry out corrective action / progressive discipline as necessary
Demonstrate dependability, reliability and punctuality.
Maintain strict confidence of all employee and employment-related information.
Demonstrate the highest level of integrity and ethics in all the decision-making process.

Desired Experience:

The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.