Who Are We

We Are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics. Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.

We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter That's Servme.

The Job in a Nutshell

We are looking for an experienced Enterprise Sales Manager responsible for winning new, strategic, high-value enterprise accounts for Servme — major hotel groups, large F&B chains, and multi-site hospitality operators. Unlike the Business Development / SMB Acquisition team, which focuses on high-volume outbound to smaller, single-site venues, this role involves longer, more consultative sales cycles, larger deal sizes, multiple stakeholders, and greater strategic complexity. Success in this role means building and closing a pipeline of net-new enterprise logos, developing relationships with senior decision-makers across operations, IT, procurement, and finance, and structuring commercial deals that set the account up for long-term expansion. Once an account closes, it's handed to the Enterprise Account Management team for ongoing growth and retention — this role owns acquisition, not the long-term relationship.

What Will You Do

Responsibilities:

Identify, research, and prioritize target enterprise accounts (hotel groups, large F&B chains, multi-site operators) based on strategic fit and revenue potential
Build and manage a structured, data-driven pipeline of enterprise opportunities, focusing on the highest-value prospects
Develop account-specific points of view and business cases that speak to enterprise-level priorities (multi-site rollout, centralized reporting, brand standards, cost consolidation)
Run consultative, multi-stakeholder sales cycles from first contact through signed contract, typically involving decision-makers across operations, IT, procurement, finance, and executive sponsorship
Lead executive-level conversations and presentations, tailoring Servme's value proposition to each account's scale and complexity
Structure and negotiate enterprise commercial terms, partnering with Commercial leadership on pricing, contract structure, and multi-site rollout plans
Coordinate technical and product stakeholders as needed to address complex integration, security, or procurement requirements specific to enterprise buyers
Maintain an accurate, up-to-date view of pipeline stage, deal size, and expected close timing in the CRM
Provide regular forecasting and pipeline updates to leadership, with realistic assessments of deal risk and timing
Build tailored proposals and business cases for each strategic opportunity, rather than relying on standardized SMB collateral
Partner closely with the Enterprise Account Management team to ensure a smooth, well-documented handoff of newly signed accounts, setting them up for long-term growth and retention
Coordinate with Product, Support, and Engineering during the sales cycle to validate feasibility for complex, multi-site, or custom requirements
Work with Marketing to develop enterprise-specific collateral, case studies, and reference stories that support the sales cycle

Requirements

What Are We Looking For

6+ years of experience in enterprise or strategic sales, ideally within SaaS, hospitality tech, or a related B2B technology environment
Proven track record of winning large, complex, multi-stakeholder deals — not just high-volume transactional sales
Experience selling to hotel groups, large F&B chains, or other multi-site hospitality/retail operators is strongly preferred
Confident engaging and influencing senior stakeholders (Director level and above), including in hospitality operations, IT, and procurement
Strong commercial acumen — able to structure and negotiate enterprise-level contracts and pricing
Excellent executive communication, presentation, and negotiation skills
Comfortable managing longer sales cycles (months, not weeks) with patience and persistence
Data-driven approach to pipeline management and forecasting
Fluency in English and Arabic required (French is a plus)
Willingness to travel regularly to meet prospective enterprise clients
Highly proactive, entrepreneurial, and comfortable owning outcomes with a high degree of autonomy

What We Offer You

We believe you will love working at Servme!

We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups
We offer highly competitive compensation packages, including bonuses and the potential for shares
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company