Position: Boutique Manager - Saudis only

Job Purpose:

To lead and manage all Salon operations, sales performance, client development activities, and team effectiveness while ensuring the delivery of an exceptional luxury client experience and full compliance with brand standards. The sales Manager is accountable for achieving commercial objectives, developing high-performing teams, and ensuring operational excellence within the Salon.

Key Responsibilities:

Commercial Performance & Business Growth

Achieve and exceed salon sales targets and profitability objectives.
Develop and execute salon action plans to maximize business opportunities.
Monitor sales performance, conversion rates, average transaction value, and client acquisition metrics.
Identify market opportunities and implement strategies to drive business growth.
Analyze performance reports and implement corrective actions when required.
Ensure achievement of all salon commercial KPIs.

Client Experience & Client Development

Build and maintain an organized and updated candidate database (Talent Pool).
Ensure all candidate information is accurately documented in recruitment systems.
Track recruitment activities and update status reports regularly.
Support in improving candidate pipeline quality and availability.
Ensure recruitment data is structured and accessible for future hiring needs.

Coordination Responsibilities

Ensure exceptional luxury customer experience across all client touchpoints.
Develop and maintain relationships with VIP and High-Net-Worth clients.
Lead clienteling initiatives to increase retention and repeat business.
Oversee CRM utilization and ensure accurate client database management.
Support salon events, private appointments, and customer engagement activities.
Promote a culture of hospitality and luxury service excellence.
Develop and execute client acquisition and retention strategies to expand the salon client base

Team Leadership & People Management

Lead, coach, and develop salon team members.
Set individual objectives and monitor performance.
Conduct regular coaching sessions and performance reviews.
Support recruitment, onboarding, and training activities.
Ensure succession planning and talent development within the salon .
Foster a culture of accountability, collaboration, and excellence.

Salon Operations Management

Ensure smooth daily salon operations.
Monitor compliance with operational procedures and internal controls.
Ensure salon presentation, visual merchandising, and housekeeping standards are maintained.
Oversee inventory management and stock accuracy.
Ensure adherence to opening and closing procedures.
Maintain operational readiness at all times.

Compliance, Risk & Security

Ensure compliance with company policies and brand standards.
Safeguard company assets, inventory, and confidential information.
Monitor operational risks and implement corrective actions.
Ensure adherence to security procedures and audit requirements.
Maintain a safe and secure working environment.

Reporting & Business Planning

Prepare and review salon performance reports.
Analyze sales trends and customer insights.
Develop action plans to improve performance.
Provide regular business updates to management.
Support budgeting and forecasting activities.

Key Performance Indicators (KPIs)

Commercial

Salon Sales Achievement (%)
Sales Growth (%)
Conversion Rate
Average Transaction Value (ATV)
Units Per Transaction (UPT)

Client Development

New Client Acquisition
CRM Data Completeness
Repeat Client Rate
VIP Client Retention
Clienteling Activity Completion

Team Management

Team Performance Achievement
Employee Retention
Training Completion
Performance Review Completion

Operational Excellence

Inventory Accuracy
Audit Compliance Score
Mystery Shopper Results
Salon Standards Compliance

Customer Experience

Customer Satisfaction Score
Client Complaint Resolution
Service Quality Compliance

Authority & Decision Making:

Manage daily salon operations.
Allocate resources and assign responsibilities.
Recommend recruitment, promotion, and development actions.
Approve operational decisions within delegated authority.
Escalate pricing, discount, and exceptional business decisions according to company policy.

Qualifications & Experience:
Bachelor's Degree preferred.
7 - 10 years experience in luxury retail, jewelry, watches, or premium retail environments.
Minimum 2 years in a leadership position.
Strong commercial and people management experience.
Fluent English; Arabic preferred.
Proficiency in CRM systems, Microsoft Office, and retail reporting tools.

Competencies:

Leadership

Team Leadership
Coaching & Development
Decision Making
Accountability

Commercial

Sales Management
Business Development
Clienteling
Luxury Retail Excellence

Operational

Retail Operations
Inventory Management
Compliance & Controls
Performance Analysis

Working Relationships:

Internal

Brand Manager
Retail Team
Operations Specialist
Vault Coordinator
HR & Finance

External

Clients
VIP Customers
Mall Management
Brand Representatives

Key Challenges:

Achieving ambitious commercial targets while maintaining luxury service standards.
Managing high-value client relationships.
Maintaining salon operational excellence and compliance.
Developing and retaining high-performing talent.
Balancing sales growth with brand image and customer experience.