Job summary/overview:

Responsible for providing regular and ad hoc pricing analysis and reporting for management; Work with

different Business Units to develop and implement pricing strategies for various markets and channels,

organize baseline price information, analyze and report on inconsistencies and identify opportunities to

optimize sales and profitability through innovative price strategies.

Key responsibilities and accountabilities:

(may perform other duties as requested, not specifically addressed in this document).

Pricing Analyst:

• Works closely with the other pricing team elements and departments, and must be involved in the

daily business, to acquire knowledge, increase and consolidate technical knowledge and skills, as well as

an overall business vision.

• Executes specialized projects and activities and typically works according to set principles.

• Supervise work of less experienced professionals, providing professional expertise and taking

responsibility for the end-product.

• Improve the day-to-day activities/processes.

• Manages and oversees the implementation of short-term activities within the team.

• Decisions are of an operational nature within a defined scope.

• Positions on this level deliver their share of professional responsibilities, focusing on professional

excellence.

• Elaborates pricing models with medium complexity (example: price per minute, task, sale), with RFPs

with some information.

• Analyzing Request for Proposal (RFP) documents.

• Researching the market to understand competitive landscape.

• Identifying target market position by geography, market segment, customer group, etc.

• Developing commercial/pricing strategy (e.g., low price or high quality) to achieve targeted market

position(s).

• Be an active part in the process of continuous improvement, proposing improvement and innovation

methods across the department and the company.

• Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited

to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS -

Information Security Standard; CSR - Corporate Social Responsibility policies, Health & Safety, among

others.

• Communicate to the leadership any known infractions of these Corporate Policies and procedures

immediately.

Decision Making Authority:

Decisions Expected

Report to the Pricing Manager any situation that may impact on the projects and organization

Recommendations Expected

Continuous organizational improvement.

Produce fresh and imaginative ideas and solutions

Main Job Requirements

Education and specific Training:

Higher Education Degree, preferential areas: Management/Economics/ Accounting/Finance.

Fluency in English: Pricing Analyst: minimum C1.

Work Experience:

Pricing Analyst II: Minimum of 2 years experience in a similar role or in financial area.

Required Skills:

Technical Skills:

Working knowledge of Microsoft Office (Excel, Word, and Outlook):

• Proficiency in MS Excel.

• Knowledge of Pivot Tables, SQL, BI tools or Workforce Management software is a plus.

Competencies and specific skills:

• Analytical ability.

• Flexibility.

• Planning & organizing.

• Problem solving.

• Time management.

Pricing Analyst II (BPO Only)