JOB SCOPE:

The Housekeeping Supervisor is responsible for overseeing the daily housekeeping operations to ensure cleanliness, hygiene, and maintenance of all lounge areas. The role supervises housekeeping staff, coordinates cleaning schedules, monitors standards, and ensures a safe, comfortable, and premium environment for guests. Adhere strictly to rules regarding health and safety and be aware of any company-related practices

JOB RESPONSIBILITIES:

Perform all duties of the lounge in a professional manner in alignment with PPG standards and Operation manuals.
Supervise and guide housekeeping staff in their daily duties.
Allocate tasks, create work schedules, and monitor staff performance.
Provide on-the-job training and support to housekeeping team members.
Motivate the team to maintain high standards of cleanliness and service
Ensure all lounge areas, including seating, dining, restrooms, and back-of-house areas, are clean, organized, and well-maintained.
Monitor the quality of cleaning, reporting any issues or damages to management.
Conduct regular inspections to ensure compliance with hygiene, safety, and operational standards.
Ensure proper handling and storage of cleaning equipment, tools, and chemicals.
Maintain stock levels of cleaning supplies, linens, and consumables.
Monitor usage of housekeeping materials and report shortages or damages.
Coordinate with procurement or store management for timely replenishment.
Ensure the housekeeping team follows safety protocols and hygiene standards at all times.
Report any maintenance issues, safety hazards, or incidents to management promptly.
Ensure compliance with airport security procedures, lounge SOPs, and regulatory requirements.
Respond to guest requests, complaints, or special requirements regarding cleanliness promptly.
Ensure restrooms and lounge facilities are always guest-ready and meet premium service standards.
Support team in maintaining a comfortable and welcoming environment for guests.
Maintain daily housekeeping logs, reports, and records of completed tasks.
Assist management in performance evaluations and training documentation.
Track housekeeping staff attendance, shifts, and performance metrics.
Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
To take initiative to identify areas for improvement and participate in continual improvement activities
Maintain a well-groomed appearance and comply with Plaza premium Group uniform and grooming standards.
Demonstrate professionalism, teamwork, and a positive attitude at all times.
Attend required training sessions and briefings.
Undertake any additional tasks or responsibilities assigned by the supervisor to support the department's objectives.
Employees are also responsible for identifying sales opportunities, promoting our products/services, and driving businesses.

JOB REQUIREMENTS:

High school diploma or equivalent; hospitality or facilities management certification preferred.
Proven experience in housekeeping, preferably in premium lounges, hotels, or airport facilities.
A minimum of 3 years solid experience in Supervisory or team leadership experience is required.
Knowledge of cleaning techniques, chemicals, and safety procedures.
Strong organizational, communication, and problem-solving skills.
Ability to work in shifts, including weekends, holidays, and peak hours.
Work location: Airport

About the Company

Hello! Welcome to Plaza Premium Group, we're people passionate about Making Travel Better. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.

You don't need to be from this industry; you do need to be passionate.

Who we are:

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

Join our family today.

Together, we'll make travel better.