Job Description

As a Senior Key Account Manager in Fastlo company, you will be responsible for acquiring and managing high-value clients, ensuring customer satisfaction, retention, and revenue growth. Your main focus will be on identifying new business opportunities with strategic accounts, developing long-term relationships, and positioning Fastlo as a trusted logistics partner.

Key Responsibilities

1. Key Account Acquisition & Relationship Management

Identify and target potential high-value clients in the logistics and shipping sector.
Develop and maintain strong, long-term relationships with key accounts.
Act as the primary point of contact for strategic clients, addressing their needs and concerns promptly.
Conduct regular meetings and business reviews to monitor performance and explore growth opportunities.

2. Business Development & Sales Growth

Lead efforts to acquire new strategic clients that align with company objectives.
Negotiate contracts, pricing, and service-level agreements with prospective and existing clients.
Collaborate with internal teams to design customized solutions that fit client needs.
Consistently achieve sales and revenue growth targets from key accounts.

3. Operational & Service Coordination

Work closely with operations and logistics teams to ensure smooth delivery processes for key clients.
Monitor service performance to ensure timely shipments and exceptional customer experience.
Resolve service-related issues in collaboration with internal departments.

4. Market & Competitor Insights

Stay updated on industry trends, competitor offerings, and customer expectations.
Provide market feedback and strategic recommendations to enhance Fastlo s value proposition.

5. Reporting & Strategic Contribution

Prepare performance reports on key accounts and present insights to senior management.
Contribute to business planning by identifying opportunities for growth and market expansion.
Support management in shaping sales strategies for enterprise and large-scale clients.

Qualifications

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field.
3+ years of experience in Key Account Management, Business Development, or B2B Sales within logistics, parcel shipping, or delivery services.
Strong track record of acquiring and managing enterprise-level clients.
Excellent communication, negotiation, and presentation skills.
Strong analytical mindset with proficiency in CRM systems and Microsoft Office (Excel, PowerPoint)

Senior Key Account Manager