Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We're looking for an organized and detail-oriented Groups Coordinator to join our dynamic team in Cairo, Egypt. In this role, you'll serve as a central point of communication and coordination for group-related initiatives, working collaboratively with internal teams, clients, and external stakeholders. You'll manage the complete lifecycle of group inquiries while maintaining accurate data systems and ensuring seamless operational execution. This position offers an excellent opportunity to develop your coordination skills in a fast-paced, customer-focused environment where your contributions directly impact client satisfaction and organizational efficiency.

Manage the full lifecycle of group inquiries, from initial request through rate loading and distribution, following established standard operating procedures
Maintain accurate and up-to-date data across CRM systems and prepare detailed reports on group progress, performance metrics, and rate audits for leadership review
Coordinate group block requirements and handle ad hoc group requests with flexibility and responsiveness
Manage shared inboxes for group inquiries, prioritizing tasks and ensuring timely, professional responses to internal and external stakeholders
Support the completion of RFP (Request for Proposal) processes for group accounts, including data collection, rate setup, and tracking to meet client requirements
Ensure compliance with organizational guidelines and policies related to group reporting and procedures
Organize and support client visits, site inspections, and familiarization trips to enhance client relationships
Handle customer and agency inquiries related to group bookings promptly, escalating issues as needed to appropriate team members
Contribute innovative ideas and suggestions to improve operational efficiency, processes, and client engagement within the coordination function
Collaborate with cross-functional teams to streamline workflows and enable seamless execution of group initiatives

Qualifications

Required Qualifications:

1–2 years of experience in a coordination, administrative support, or sales support role, preferably in hospitality, events, or group travel industries
Proficiency in CRM systems and Microsoft Office tools, particularly Excel and PowerPoint
Excellent organizational and time management skills with demonstrated ability to handle multiple priorities simultaneously
Strong written and verbal communication skills with the ability to interact professionally with diverse stakeholders
Exceptional attention to detail and accuracy in administrative and data management tasks
Solid understanding of group booking processes and group travel coordination
Ability to analyze data and prepare clear, comprehensive reports

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.